Leasing Professional

Rose Valley Management; Kennesaw (GA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Monthly commissions

Health, Dental and Vision Insurance

Flexible Spending Account

Health Spending Account

Commuter Benefits

Generous PTO package

401K after 1 year with company match

19-20/hr Plus Monthly Commission

Job summary

Rose Valley Management is seeking a Leasing Professional in Kennesaw, GA to guide potential residents through the move-in process, from first contact to application submission and move-in. You will handle calls, tours, and follow-ups with a focus on excellent customer service and timely communications.

The role requires leasing experience in multi-family properties, strong sales abilities, and a proactive, team-oriented attitude.

Qualifications

• High school diploma or equivalent.
• A current and valid Driver’s License.
• At least 1 year of active leasing experience in multi-family property.
• High energy, creative and loves to sell with ability to provide strategic marketing ideas and plans.
• Strong communication skills with ability to give presentations over the phone and in person.
• Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
• Ability to communicate professionally and effectively with prospects, co-workers, residents, vendors and corporate staff.
• Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.
• Dependable and punctual with flexibility to work weekends.
• Proven ability to work toward and meet targets.
• Solution-oriented thinker with strong problem-solving skills.
• Working knowledge of Appfolio software strongly preferred.

Responsibilities

• Demonstrates excellent communication skills with prospects, residents, vendors, and onsite/corporate team members via email and phone.
• Conducts tours of community, vacant apartments or models and amenities.
• Ensure apartments are ready for show and maintain clean, orderly work areas and office.
• Follow up with prospects who did not rent.
• Market and lease apartments to prospective residents and support marketing plans.
• Document prospect activity in compliance with Fair Housing Laws.
• Utilize sales and closing techniques per guidelines.
• Meet monthly leasing goals.
• Process rental applications and document verification per Fair Housing Laws.
• Prepare move-in packets.
• Maintain up-to-date market knowledge and shopping of competitive properties.
• Develop and maintain an ongoing resident retention program.
• Provide excellent customer service to existing residents.
• Complete special projects as assigned by Community Manager.
• Address concerns with Community Manager.
• Follow up on renewals and tenant delinquency.
• Adhere to all policies and procedures for leasing agent position.

Skills

Sales skills

Communication skills

Customer service

Problem solving

Team player

Education

High school diploma or equivalent

Tools

Appfolio

Job description

Rose Valley Management is looking to hire a Leasing Professional to join our team!

JOB SUMMARY:

As a Rose Valley Management Leasing Professional, you must be a team player who is goal-driven, and have strong organizational, customer service, interpersonal and problem-solving skills. Your objective is to positively guide potential residents through the entire move-in process. This is accomplished through answering phones and persuading prospective residents to visit the property in a friendly and professional manner, as well as consistent and timely follow-up calls and emails to prospective and/or current residents, conducting property tours and working with the potential residents to complete their application.

DUTIES AND RESPONSIBILITES:

• Demonstrates excellent communication skills with prospects, residents, vendors, and onsite/corporate team members via email and phone.
• Conducts tours of community, vacant apartments or models and amenities.
• Responsible for ensuring apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.
• Sends thank you cards and follows up with prospects that did not rent.
• Markets and leases apartments to prospective residents and supports property's marketing plan.
• Documents prospect activity in compliance with Fair Housing Laws. (Weekly Report documentation includes telephone call, walk-in traffic, source of traffic, prospect's needs, apartments shown and reason for not renting).
• Utilizes sales and closing techniques per established guidelines.
• Responsible for meeting monthly leasing goals.
• Accepts rental application form from prospect and verifies it. Documents the verification process completely in compliance with Fair Housing Laws. Submits the completed rental application to Community Manager for rejection or approval.
• Prepares move-in packet.
• Responsible for "shopping" competitive properties and maintaining up-to-date market knowledge.
• Develop and maintain an on-going resident retention program under direction of the Community Manager.
• Additionally, provide excellent customer service to existing residents of the property.
• Completes special projects as assigned by the Community Manager.
• Brings any area of concern to the Community Manager's attention.
• Daily follow up of renewals and tenant delinquency.
• Maintains knowledge and understanding of and adheres to established policies and procedures for the leasing agent's position.
• Included in the overall responsibility of leasing apartments is taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying information, and follow-up of all prospects.
• Performs duties as assigned or necessary.

QUALIFICATIONS:

• High school diploma or equivalent.
• A current and valid Driver’s License.
• At least 1 year of active leasing experience inmulti-family property.
• High energy, creative and loves to sale with ability to provide strategic marketing ideas and plans.
• Strong communication skills with ability to give presentations over the phone and in person.
• Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
• Ability to communicate professionally and effectively with prospects, co-workers, residents, vendors and corporate staff.
• Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.
• Dependable and punctual with flexibility to work weekends.
• Proven ability to work toward and meet targets.
• Solution-oriented thinker with strong problem-solving skills.
• Working knowledge of Appfoliosoftware strongly preferred.

BENEFITS OF WORKING AT ROSE VALLEY:

• Opportunities for Monthly Commissions
• Health, Dental and Vision Insurance
• Flexible Spending Account
• Health Spending Account
• Commuter Benefits
• Generous PTO package
• 401K after 1 year of service with a company match
• 19-20/hr Plus Monthly Commission

As the first impression of our community, it is important our Leasing Professional understands the value of providing strong customer service, effective sales techniques, and how to overcome objections. This position requires the ability to communicate effectively with residents, prospects and vendors, and to present a positive, professional image. We are looking for a true team player to add to our growing company.