Leasing Professional

Rose Valley Management; Virginia; Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Monthly Commissions

Health Insurance

Flexible Spending Account

Commuter Benefits

401K after 1 year

Job summary

Rose Valley Management seeks a Leasing Professional to guide potential residents through the move-in process, answer phones, conduct tours, and follow up with prospects via calls and emails. You will work to meet leasing goals while providing friendly, professional service.

The role emphasizes strong communication, organization, and problem-solving skills, with ongoing focus on resident satisfaction and timely applications.

Qualifications

• High school diploma or equivalent.
• A current and valid Driver’s License.
• At least 1 year of active leasing experience in multi-family property.
• Strong communication and interpersonal skills with prospects and residents.
• Energetic, creative, and sales-driven with marketing ideas.
• Ability to meet leasing targets and provide excellent customer service.
• Professional with problem-solving and teamwork mindset.
• Familiarity with Appfolio software preferred.

Responsibilities

• Demonstrates excellent communication with prospects, residents, vendors, and onsite/corporate team members via email and phone.
• Conducts tours of community, vacant apartments or models and amenities.
• Ensures apartments are ready for show; maintains clean office and work areas; aware of property curb appeal.
• Sends thank you cards and follows up with prospects that did not rent.
• Markets and leases apartments and supports property’s marketing plan.
• Documents prospect activity in compliance with Fair Housing Laws and weekly reports.
• Utilizes sales and closing techniques per established guidelines.
• Responsible for meeting monthly leasing goals.
• Accepts rental applications and verifies them; submits to Community Manager for approval.
• Prepares move-in packets.
• Keeps up-to-date market knowledge and shops competitors.
• Develops and maintains resident retention programs under Community Manager.
• Delivers excellent customer service to existing residents.
• Completes special projects as assigned by the Community Manager.
• Brings concerns to the Community Manager’s attention.
• Daily follow up of renewals and tenant delinquency.
• Maintains knowledge of policies and procedures for leasing agent position.

Skills

Interpersonal communication

Customer service

Sales skills

Marketing ideas

Education

High School Diploma or equivalent

Driver’s License

Tools

AppFolio software

Job description

JOB SUMMARY:

As a Rose Valley Management Leasing Professional, you must be a team player who is goal-driven, and have strong organizational, customer service, interpersonal and problem-solving skills. Your objective is to positively guide potential residents through the entire move-in process. This is accomplished through answering phones and persuading prospective residents to visit the property in a friendly and professional manner, as well as consistent and timely follow-up calls and emails to prospective and/or current residents, conducting property tours and working with the potential residents to complete their application.

DUTIES AND RESPONSIBILITES:

• Demonstrates excellent communication skills with prospects, residents, vendors, and onsite/corporate team members via email and phone.


• Conducts tours of community, vacant apartments or models and amenities.


• Responsible for ensuring apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.


• Sends thank you cards and follows up with prospects that did not rent.


• Markets and leases apartments to prospective residents and supports property\'s marketing plan.


• Documents prospect activity in compliance with Fair Housing Laws. (Weekly Report documentation includes telephone call, walk-in traffic, source of traffic, prospect\'s needs, apartments shown and reason for not renting).


• Utilizes sales and closing techniques per established guidelines.


• Responsible for meeting monthly leasing goals.


• Accepts rental application form from prospect and verifies it. Documents the verification process completely in compliance with Fair Housing Laws. Submits the completed rental application to Community Manager for rejection or approval.


• Prepares move-in packet.


• Responsible for "shopping" competitive properties and maintaining up-to-date market knowledge.


• Develop and maintain an on-going resident retention program under direction of the Community Manager.


• Additionally, provide excellent customer service to existing residents of the property.


• Completes special projects as assigned by the Community Manager.


• Brings any area of concern to the Community Manager\'s attention.


• Daily follow up of renewals and tenant delinquency.


• Maintains knowledge and understanding of and adheres to established policies and procedures for the leasing agent\'s position.


• Included in the overall responsibility of leasing apartments is taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying information, and follow-up of all prospects.


• Performs duties as assigned or necessary.

QUALIFICATIONS:

• High school diploma or equivalent.


• A current and valid Driver’s License.


• At least 1 year of active leasing experience inmulti-family property.


• High energy, creative and loves to sale with ability to provide strategic marketing ideas and plans.


• Strong communication skills with ability to give presentations over the phone and in person.


• Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.


• Ability to communicate professionally and effectively with prospects, co-workers, residents, vendors and corporate staff.


• Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.


• Dependable and punctual with flexibility to work weekends.


• Proven ability to work toward and meet targets.


• Solution-oriented thinker with strong problem-solving skills.


• Working knowledge of Appfoliosoftware strongly preferred.

BENEFITS OF WORKING AT ROSE VALLEY:

• Opportunities for Monthly Commissions


• Health, Dental and Vision Insurance


• Flexible Spending Account


• Health Spending Account


• Commuter Benefits


• Generous PTO package


• 401K after 1 year of service with a company match

As the first impression of our community, it is important our Leasing Professional understands the value of providing strong customer service, effective sales techniques, and how to overcome objections. This position requires the ability to communicate effectively with residents, prospects and vendors, and to present a positive, professional image. We are looking for a true team player to add to our growing company.

Salary: 23-24/HR Plus Monthly Commission