Leasing Office Administrator

Independent Management Services; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Identity theft protection

401(k) with company match

Paid time off

Training and development

Job summary

Independent Management Services in Cleveland, OH is seeking a detail‑oriented leasing administrator to support on-site operations at Rainbow Terrace. You will process rental applications, credit reports, and approvals, maintain the waitlist, and prepare letters for residents while coordinating move-ins and move-outs.

This role requires solid office skills, reliability, and familiarity with Paycom and Microsoft Office.

Qualifications

• Basic office skills: typing, filing, telephone etiquette.
• Excellent follow-up via phone and email.
• Proficiency with Paycom and Microsoft Office preferred.
• Reliable attendance and timely reporting.

Responsibilities

• Handle initial processing of rental applications and credit reports with recommendations to Site Manager.
• Maintain the rental waitlist and prepare approval/denial letters to residents.
• Complete move-in orientation with residents including reviewing lease and House Rules.
• Schedule move-ins/outs and applicant interviews.
• Provide administrative support: filing, typing, phones, mail, and data entry.
• Generate reports to assist in management of community assets, expenses, and financial objectives.
• Process payables and complete payment of community expenses/bills.
• Purchase, inventory, and maintain all office supplies.
• Process delinquent accounts and report activity to Site Manager.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while maintaining professionalism.
• Reports directly to the Site Manager.
• Onsite attendance required.

Skills

Office basics

Typing

Phone etiquette

Punctuality

Fair Housing

Tools

Paycom

Microsoft Office

Job description

Independent Management Services in Cleveland, OH is seeking a detail‑oriented leasing administrator to support on-site operations at Rainbow Terrace. You will process rental applications, credit reports, and approvals, maintain the waitlist, and prepare letters for residents while coordinating move-ins and move-outs.

This role requires solid office skills, reliability, and familiarity with Paycom and Microsoft Office.