Leasing & Occupancy Specialist II — Affordable Housing

WinnCompanies; Norwalk (CT); On-site; USD 29,000 - 37,000; Full time

Job summary

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Leonard Street Apartments, a 53-unit elderly, affordable housing community in Norwalk, CT.

You will handle day-to-day leasing, move-ins, re-certifications, lease renewals, and outstanding service for residents while maintaining occupancy and rent levels.

The role requires 3-5 years of leasing experience, SHCM certification, and strong computer skills (Microsoft Office); Yardi/RealPage experience is a plus.

Qualifications

• High school diploma or GED is required.
• 3-5 years of relevant housing or leasing experience.
• 1-3 years of Low Income Housing Tax Credit experience.
• SHCM certification is required.
• Experience with Microsoft Office.
• Excellent customer service and communication skills.
• Ability to work under pressure and with diverse groups.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required.
• May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Skills

Customer service

Interpersonal skills

Communication skills

Detail oriented

Time management

Bilingual English/Spanish

Education

High school diploma or GED

Associate’s degree

CALP certification

SHCM certification

Tools

Yardi

RealPage

Microsoft Office

Job description

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Leonard Street Apartments, a 53-unit elderly, affordable housing community in Norwalk, CT.

You will handle day-to-day leasing, move-ins, re-certifications, lease renewals, and outstanding service for residents while maintaining occupancy and rent levels.

The role requires 3-5 years of leasing experience, SHCM certification, and strong computer skills (Microsoft Office); Yardi/RealPage experience is a plus.