Leasing and Occupancy Specialist II (Eastwalk)

WinnCompanies; Braintree (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Eastwalk Apartments in Braintree, MA. You will handle day-to-day leasing, move-ins, recertifications, and lease renewals while delivering outstanding service to residents and clients to maintain occupancy at optimal rents.

The role requires 3-5 years of leasing experience, SHCM certification, and proficiency with Yardi or RealPage. The schedule is Mon–Fri 8:30 AM–5:00 PM with some Saturdays; a high school diploma is required.

Qualifications

• High school diploma or GED is required.
• 3-5 years of relevant work experience leasing residential apartments.
• SHCM certification is required.
• Proficiency with Microsoft Office and basic computer systems.
• Excellent customer service and communication skills.
• Strong interpersonal skills and ability to work independently.
• Attention to detail and ability to work under pressure.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain databases, and ensure tour routes and show units meet company standards.
• Deliver customer service that exceeds expectations for new and current residents; educate residents on WinnCompanies programs, processes, and policies.
• Review, prioritize, and distribute resident service requests; assist with planning and facilitation of property events or programs.
• Assist on-site management with marketing documents, reports, ads, and web content per initiatives.
• Maintain relationships with area businesses, housing offices, employers, and real estate brokers to generate new business or maintain waiting lists.
• Stay current with local events and hiring trends affecting the property; understand submarkets and demographics.
• Gather documents for residency approval submissions for review and approval during applications or recertifications.
• Stay up to date with federal, state, and other regulatory requirements and programs.

Skills

Customer service

Interpersonal skills

Communication skills

Detail oriented

Independent worker

Education

High school diploma or GED

SHCM certification

Associate’s degree (preferred)

Tools

Yardi

RealPage

Microsoft Office

Job description

About the Opportunity

WinnCompanies is looking for a Leasing and Occupancy Specialist II to join our team at Eastwalk Apartments, a 56-unit affordable apartment community located in Braintree, MA.

In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.

The pay range for this role is $25.00-$27.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:30AM to 5:00PM with the ability to work Saturdays from 10:00AM to 4:00PM.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Previous experience leasing residential apartments.
• SHCM certification.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills displaying customer service skills, detail-oriented and ability to work independently.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Associate’s degree.
• Past experience in Low Income Housing Tax Credit and Project Based Section 8.
• CALP certification.
• Experience with Yardi or RealPage property management software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.