Leasing Manager - Launch Social Living

Kittle Property Group; West Lafayette (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Kittle Property Group is seeking a results‑driven Leasing Supervisor to oversee leasing associates, drive occupancy, and deliver exceptional resident service. You will lead daily huddles, monitor performance against goals, and coordinate marketing efforts to showcase the community.

The ideal candidate has sales experience, strong communication, and proficiency with Yardi and MaxLeases. You will manage move‑ins/outs, renewals, and ensure compliant leasing practices while maintaining curb appeal

Qualifications

• College degree preferred or GED with sales experience
• Ability to read, write, speak and interpret information clearly; second language desirable
• Proficiency with MS Office and Excel for reporting and documentation
• Strong customer service, communication and interpersonal skills
• Ability to manage lease negotiations, renewals and occupancy goals

Responsibilities

• Supervise leasing associates and apartment showings
• Lead daily leasing huddle and set marketing priorities
• Ensure leasing data accuracy in Yardi and related systems
• Meet weekly with leasing staff to provide feedback and guidance
• Coordinate move-ins and move-outs for a smooth resident experience
• Maintain curb appeal and professional property presentation
• Assist with rent collection and delinquency follow-up
• Organize and maintain resident files and reports
• Support after-hours events and resident engagement initiatives
• Other duties as assigned

Skills

Sales experience

Language skills

Math skills

Reasoning skills

Computer skills (MS Office, Excel)

Education

College degree preferred

High school diploma or GED required

Tools

MaxLeases

Yardi

Job description

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.

Position Summary

Responsible and accountable for supervising leasing associates, leasing apartments, marketing initiatives and providing excellent customer service to drive maximum occupancy and ensure resident retention. Efforts should include enforcing policy and procedures related to leasing best practices and improving brand reputation.

Essential Duties And Responsibilities

• Host and monitor completion of training for leasing associates that includes appropriate policy and procedures as designated by KPG Best Practices
• Lead daily morning leasing huddle (Mon-Fri) with focus on identifying hot units, status of performance compared to goals and daily marketing outreach priorities
• Host afternoon ‘accuracy’ huddle before close of business each day to ensure leasing information for current days activity is accurate reflected in Yardi
• Meet with leasing professionals individually on a weekly basis to provide feedback, direction and support in relation to sales persons leasing goals.
• Update UAR with leased units move-in dates under memos
• Walk rent ready product and marketing paths daily to sparkle and identify hot units
• Ensure compliance with all requirements from leasing staff (Appropriate documentation in MaxLeases, Yardi, lease file audits and customer service).
• Lease apartments through telephone, internet sales and apartment tours with prospective residents.
• Follow up and establish rapport with prospective residents and current residents.
• Provide excellent customer service at all times.
• Present apartment community in a professional manner at all times.
• Coordinate move-ins and move outs to provide for an enjoyable experience for all residents.
• Manage lease negotiations, assist with resident retention and assist with managing the renewal process.
• Assist in providing and maintaining excellent curb appeal.
• Assist manager with rent and delinquency collection.
• Assist manager in providing account information to the property supervisor and credit agencies.
• Assist with office organization by filing and maintaining organized resident files
• Organize and attend after hours and weekend resident or marketing events as scheduled.
• Assist with daily tasks including: write work order requests and work order follow up
• Other duties as assigned.

Qualifications/Skills & Knowledge Requirements

• College degree preferred, High school diploma or general education degree (GED) required
• Sales experience necessary.
• Language Skills - Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups. Second language desirable.
• Math Skills - Ability to add, subtract, multiply, divide using whole numbers, fractions and decimals. Ability to compare rate, ratio and percentages and interpret basic graphs.
• Reasoning Skills - Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding. Ability to deal with problems that involve few variables in standardized situations.
• Computer Skills – MS Office and Excel required

Training Requirements

• Complete annual training as assigned.
• Ongoing professional development.

Physical Demands

• Rarely must stoop, kneel, crouch, crawl, bend or lift up to 25 pounds.
• Occasionally must stand, walk, reach with hand and arms.
• Regularly must sit, use hands to finger/handle/feel, talk and hear.
• Close and distance vision is required.

Work Environment

• Normally works in an environment with moderate noise.