Leasing Manager

Westminster Management; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Relocation bonus

Employee housing discount

Medical, Dental, Vision

HSA contributions

Student loan assistance

Tuition reimbursement

401k match

Short-Term Disability

Long-Term Disability

Paid Time Off

Job summary

Westminster Management is seeking a Leasing Manager to supervise the leasing staff and execute company leasing and marketing programs. You will be the primary on-site representative, greeting prospects, presenting property benefits, and securing leases for qualified residents.

Responsibilities include setting monthly goals, scheduling staff, following up on leads, reviewing calls for compliance, and maintaining site presentation. Strong sales, coaching, and customer service skills are essential.

Qualifications

• Supervise at least 2 leasing staff.
• Minimum 5 years in property management, sales, marketing, and customer service.
• Industry designations/certifications are highly desirable.
• Must be able to walk up stairs daily; 5,000 steps/day.
• Proficiency with Microsoft Office suite including Outlook, Word, Excel, PowerPoint, OneNote, OneDrive/SharePoint.

Responsibilities

• Determine leasing staff monthly leasing goals.
• Schedule leasing staff for 7-day work week.
• Review prospect calls to ensure fair housing and company procedures are followed.
• Audit lead tracking system to assess closing ratios.
• Conduct weekly leasing staff meetings.
• Train and coach leasing professionals.
• Inspect tour routes, models, and show apartments daily for cleanliness.
• Greet prospects and present apartments with emphasis on features and benefits.
• Handle incoming calls cheerfully and professionally; resolve issues with residents.
• Build resident relations through on-site personnel responsiveness and policy knowledge.
• Hone sales and closing techniques.
• Escort prospects to model apartments and discuss layout, facilities, and lease terms.
• Follow up with prospects who did not apply.
• Update availability daily in Yardi and communicate rented units.

Skills

Sales skills

Customer service

Communication

Team leadership

Training/coaching

Education

Associate degree or equivalent

High School diploma

Tools

MS Windows

MS Office

Teams

Zoom

WebEx

iOS devices

Driver's license

Job description

Westminster/Kushner owns/develops properties in MD, VA, NY, NJ, TN, FL and soon the Sunbelt! C ome grow with us!

The Leasing Manager is responsible for supervising a leasing staff and implementation of all company approved leasing/marketing programs. The Leasing Manager is the main representative for the property in regards to prospective residents. The primary duties of the Leasing Manager are to greet prospects, to professionally present the features and benefits of the property and properly secure lease agreements for all qualified persons.

How does Westminster supports their team members? Each eligible team member has the opportunity to:

• $2k Relocation Bonus
• Live on-site and take advantage of our employee apartment discount
• Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment
• Receive $945 in contributions to the HSA medical plan for each employee who enrolls
• Obtain assistance for student loans as well as tuition reimbursement
• 401k Match-50% of the first 6%
• Short-Term and Long-Term Disability
• Paid Life Insurance
• Paid Time Off and more

RESPONSIBILITIES:

• Determining leasing staff monthly leasing goals.

• Scheduling leasing staff for 7-day work week.

• Review prospect recorded phone calls in order to determine fair housing and company procedures and standards are being met.

• Review and audit lead tracking system to determine leasing consultants closing ratio.

• Conduct weekly leasing staff meetings.

• Train and coach new and current leasing professionals.

• Inspect tour routes, models and show apartments daily to ensure cleanliness.

• Greeting prospective residents; determining the needs and preferences of the prospect and professionally present specific apartments while providing information regarding features and benefits.

• Answering incoming calls in a cheerful and professional manner. Handle each call accordingly whether it is a prospect call or an irate resident that just moved in.

• Develop and maintain Resident relations through the courtesy of on-site personnel, promptness of maintenance calls, and knowledge of community policies.

• Continue to hone professional sales and closing techniques.

• Accompany prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.

• Demonstrate thorough knowledge and use of lead tracking system. Make follow-up calls to prospective Residents who did not fill out an application.

• Compile and update listings of available rental units.

• Process all applications in accordance with company policy and procedures, and notify prospect of results.

• Complete lease agreement and collect rental deposit. Be sure to print out hard copy for office files.

• Adhere to all fair housing laws.

• Understand credit reporting per Westminster Management specifications.

• Walk new resident through lease document at time of signing.

• Update availability list daily in Yardi and communicate which units are rented

REQUIREMENTS:

• Associate’s degree (A.A.) or equivalent from two-year College or technical school preferred; OR must have High School diploma or the equivalent.
• Must have previous management experience, managing a minimum of 2 staff members
• 5 year minimum experience working in property management environment, in sales, marketing, and customer service environment.
• Property management industry designations/certifications highly desired.
• Physical Requirements- Must be able to walk up 3 flights of stairs, multiple times a day, 5,000 steps/day including in inclement weather.
• General knowledge of Microsoft Windows based PCs
• Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote, OneDrive/SharePoint
• Experience with collaboration apps including Teams, Zoom & WebEx
• Experience with Apple iOS devices
• Requires a valid Drivers License