Leasing Manager

Mill Creek Residential; Everett (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in property management is seeking a Leasing Manager to oversee the leasing process, set sales goals, and coach staff. The role involves enhancing customer experience, managing sales, and ensuring operational standards are met. Ideal candidates will have strong communication skills and at least three years of sales experience. Join a team committed to integrity and continuous improvement.

Benefits

Competitive pay

Comprehensive health benefits

Disability insurance

Life insurance

401(k) with employer matching

Paid time off

Qualifications

• At least 3 years of sales experience.
• High School diploma or GED; Bachelor’s degree or related experience preferred.

Responsibilities

• Manage all aspects of the leasing process.
• Set sales goals and develop strategies to meet objectives.
• Coach Leasing Consultants and monitor performance.

Skills

Communication

Leadership

Problem Resolution

Education

High School diploma or GED

Bachelor’s degree

Tools

Microsoft Office

Entrata

Yardi

Revenue Management software

Job description

At Mill Creek Residential, we are committed to building a diverse, equitable, and inclusive workplace where our associates can grow and bring their whole selves to work. We encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may be the right candidate for this role or another opportunity at Mill Creek.

Job Title: Leasing Manager

The Leasing Manager is responsible for managing all aspects of the leasing process. This position sets sales goals to meet the community’s needs and develops innovative strategies to achieve and surpass these objectives. The Leasing Manager also motivates and coaches Leasing Consultants, monitoring performance to increase community value.

Essential Functions/Responsibilities

Customer Service

• Support and embody the customer experience vision and brand promise.
• Communicate service guarantees and standards to residents.
• Address and resolve customer concerns promptly.
• Assist residents during move-in, lease renewals, move-outs, and transfers.
• Coach Leasing Consultants on sales and lead management.
• Participate in the community renewal program to enhance resident retention.
• Ensure merchandising plans align with brand standards.
• Handle service requests and follow up for resident satisfaction.
• Complete other duties as assigned.

Sales and Marketing

• Set and monitor leasing goals based on community occupancy and market conditions.
• Provide pricing recommendations and assist with market surveys.
• Track and report team performance.
• Convert prospects into leases through proactive sales efforts.
• Present community features effectively to residents and prospects.
• Conduct tours and update market surveys regularly.
• Assist with move-ins, renewals, and move-outs with accurate record-keeping.
• Analyze marketing performance and communicate results.
• Manage Entrata tasks and leads daily.
• Maintain social media and online listings accurately.
• Ensure the property and models are in excellent condition.
• Perform other duties as assigned.

Operational Standards

• Participate in Revenue Management calls.
• Review and approve lease paperwork.
• Support and enforce brand standards and policies.
• Ensure legal compliance, including Fair Housing regulations.
• Complete other duties as assigned.

Education and Experience

• High School diploma or GED; Bachelor’s degree or related experience preferred.
• At least 3 years of sales experience.

Skills and Knowledge

• Excellent communication skills in English.
• Leadership and goal achievement skills.
• Ability to mentor and train staff.
• Ownership of resident issues and problem resolution.
• Knowledge of community, market trends, and local area.
• Proficiency with Microsoft Office, Entrata, Yardi, and Revenue Management software.
• Basic arithmetic skills.
• Ability to operate office equipment and electronic devices.
• Ability to travel between communities if necessary.
• Punctuality and adherence to work schedules, including weekends.

Benefits

• Competitive pay and comprehensive health benefits.
• Disability, Life, and ADD insurance.
• 401(k) with employer matching.
• Paid time off including vacation, sick leave, and holidays.

Mill Creek is an Equal Opportunity Employer.

Are you ready to contribute to the success of Mill Creek Residential? Apply today and join an organization committed to integrity, success, continuous improvement, and teamwork!