Leasing Manager

Weidner Apartment Homes; Renton (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Weidner Apartment Homes is seeking a Leasing Manager to lead leasing operations at their Renton location. The ideal candidate will have a proven track record in leasing, excellent customer service skills, and the ability to manage a team effectively. This role involves achieving occupancy goals, providing exceptional service to residents, and ensuring the leasing office operates smoothly. If you are detail-oriented and thrive in a collaborative environment, we encourage you to apply.

Qualifications

• 3+ years of leasing experience required.
• Prior management experience preferred.
• Ability to work safely and efficiently.

Responsibilities

• Oversee marketing tour paths and ensure apartments are rent-ready.
• Manage leasing traffic and respond to resident inquiries.
• Coordinate daily activities of the leasing team.

Skills

Customer Service

Teamwork

Attention to Detail

Time Management

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi

Paycom

Job description

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Position Summary

As a Leasing Manager, you are a seasoned leasing professional with a track record of success connecting people to the right home. This role is responsible for developing and executing property-specific occupancy and renewal goals to achieve financial success. This position must promote collaboration and teamwork, supporting, coaching, and guiding the leasing team through daily and weekly objectives. A successful Leasing Manager manages time effectively, is detail-oriented, trustworthy, and takes pride in their work. Additionally, the role requires accountability and attentiveness to provide excellent customer service when interacting with residents, associates, and vendors.

Description

Regency Woods

Position Summary

As a Leasing Manager, you are a seasoned leasing professional with a track record of success connecting people to the right home. This role is responsible for developing and executing property-specific occupancy and renewal goals to achieve financial success. This position must promote collaboration and teamwork, supporting, coaching, and guiding the leasing team through daily and weekly objectives. A successful Leasing Manager manages time effectively, is detail-oriented, trustworthy, and takes pride in their work. Additionally, the role requires accountability and attentiveness to provide excellent customer service when interacting with residents, associates, and vendors.

Primary Responsibilities

1. Oversee and manage selection of marketing tour path, target viewing apartments; ensure rent-ready apartments, model homes, and community amenities are impeccable.
2. Manage effectiveness of mini model items, placement, and presentation.
3. Answer incoming calls, convert phone calls into walk-in traffic, set viewing appointments; ensure all leasing traffic is recorded and input daily.
4. Manage timely responses to resident and prospective resident calls and emails; monitor and verify traffic in queue is responded to daily.
5. Tour prospective residents with energy and enthusiasm the Weidner way.
6. Promote successful leasing by facilitating the application process at the end of the tour.
7. Design and implement a plan to improve conversion ratios for all leasing associates.
8. Review and process all applications immediately upon receipt.
9. Provide timely and respectful communication with applicants upon receiving results.
10. Follow Weidner Move-In Experience with all approved applicants.
11. Meet with Community Director regularly to review leasing performance and goals, to improve leasing initiatives and strategy.
12. Assist with monthly financial performance reports with onsite teams; support strategy for meeting budget, revenue management, and expense control.
13. Assist with all resident, financial, analytic, and reporting functions for the community.
14. Manage and negotiate all lease renewals in a timely manner and promote resident retention.
15. Complete market analysis and shop competitive properties at least monthly; implement marketing and leasing strategies daily.
16. Coordinate daily activities of the leasing team through management of People, Product, Price, and Promotion.
17. Provide supervision, direction, and structure to your team in the absence of the Community Director or Supervisor.
18. Exercise discretion and independent judgment in daily marketing and advertising functions to enhance performance.
19. Maintain in-depth knowledge of the community, residents, and competitor properties at all times.
20. Ensure market-ready apartments, common areas, and amenities are clean and maintained daily to Weidner’s standards.
21. Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information.
22. Accompany vendors to vacant and/or occupied units, as needed.
23. Assist with lease renewals promptly and promote resident retention.
24. Ensure leasing office is clean, orderly, and professionally presentable at all times.
25. Create, store, and maintain residential files, ensuring strict confidentiality.
26. Collect revenues, including rents, deposits, and fees.
27. Accept and document service requests; follow up upon completion.
28. Follow all company key logging and storing procedures.
29. Maintain regular and effective communication with Community Director.
30. Promote safety and use of PPE to minimize hazards.
31. Inspect, respond to, and follow up on safety issues, accidents, liabilities, and emergency situations immediately.

Qualifications

1. 3+ years of leasing experience with outstanding customer service skills.
2. Prior management experience preferred.
3. Ability to work safely and efficiently.
4. Motivated to learn and contribute daily in a fast-paced environment.
5. Ability to give professional directions clearly via in person, phone, email, and text.
6. Experience with Microsoft Office preferred (Word, Excel, PowerPoint, Outlook).
7. Yardi and Paycom experience preferred; willing to learn new software.
8. Follow Weidner’s Mission, Vision, and Values; comply with policies, procedures, and laws.
9. Prompt, regular attendance; professional appearance.
10. Work effectively alone or in a team.
11. Flexibility to work outside normal hours as needed.
12. Willingness to be assigned to other properties.
13. English proficiency; detail-oriented and organized.
14. Willing to undergo criminal background check and drug testing.
15. Reliable transportation; valid driver’s license, vehicle, and insurance.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Management