Leasing Manager

BCI Management; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary based on experience

Performance-based bonuses

Comprehensive benefits package

Job summary

BCI Management is seeking a Leasing Manager for Printers Square in Baltimore. The position involves overseeing all leasing, marketing, and resident relations activities at this notable property. Responsibilities include managing leasing operations, executing marketing strategies, and ensuring high resident satisfaction. Qualified candidates should have a High School Diploma, 2-3 years of relevant experience, and excellent customer service skills. Competitive salary and comprehensive benefits offered.

Qualifications

• Minimum 2-3 years of multifamily leasing or property management experience.
• Excellent customer service and sales skills with proven closing ability.
• Strong written and verbal communication skills.

Responsibilities

• Oversee all aspects of leasing activities including prospect tours and lease execution.
• Develop and implement strategic marketing plans to achieve occupancy levels.
• Address resident complaints and ensure satisfaction.

Skills

Customer service skills

Sales skills

Property management software proficiency

Knowledge of Fair Housing Laws

Communication skills

Education

High School Diploma or equivalent

Bachelor's degree in Business or Marketing

Tools

Microsoft Office Suite

Job description

The Leasing Manager at Printers Square is responsible for overseeing all leasing, marketing, and resident relations activities for this unique 62-unit multifamily property located in Baltimore's Mid-Town Belvedere neighborhood. This historic converted firehouse features 1-2 bedroom apartments with distinctive characteristics including exposed brick, oversized windows, and 9-14 foot ceilings. The Leasing Manager will work to achieve budgeted occupancy goals while maintaining high resident satisfaction and ensuring compliance with all fair housing regulations.

Key Responsibilities

Leasing Operations

• Oversee all aspects of leasing activities including prospect tours, application processing, lease execution, and move-in coordination.
• Develop and implement strategic marketing plans to achieve and maintain budgeted occupancy levels.
• Conduct effective apartment showings that highlight the property's unique features including historic architecture, fitness center, and proximity to MICA and Johns Hopkins Medical School campus.
• Ensure accurate and timely completion of all leasing documentation and resident files.
• Monitor and maintain closing ratios, conversion rates, and traffic reports.
• Audit lease files to ensure adherence to company policies and procedures.

Marketing & Resident Retention

• Execute comprehensive marketing strategies to generate qualified prospect traffic.
• Maintain thorough product knowledge of Printers Square and competitive properties in the Baltimore Mid-Town market.
• Complete weekly market survey reports and adjust marketing tactics accordingly.
• Develop and implement resident retention programs including resident events, special promotions, and communications.
• Manage lease renewals and work to maximize resident retention rates.

Resident Relations & Customer Service

• Address resident complaints, concerns, and requests promptly to ensure satisfaction.
• Enforce lease terms and community policies consistently and fairly.
• Coordinate with maintenance staff to ensure timely response to service request.
• Foster positive community atmosphere and resident engagement.

Administrative Duties

• Prepare accurate and timely reports on leasing activity, occupancy, and traffic metrics.
• Maintain property management software with current information on availability, applications, and resident data.
• Assist with budget planning related to marketing expenses and leasing operations.
• Conduct regular property inspections to ensure model-ready condition and identify maintenance needs.
• Process rental applications and verify applicant information for accuracy.

Team Leadership

• Train and supervise leasing staff on effective leasing techniques, customer service standards, and company procedures.
• Ensure staff compliance with Fair Housing Laws and company policies.
• Promote quality job performance through support, coaching, and effective leadership.

Qualifications

Required

• High School Diploma or equivalent.
• Minimum 2-3 years of multifamily leasing or property management experience.
• Strong knowledge of Fair Housing Laws and leasing regulations.
• Excellent customer service and sales skills with proven closing ability.
• Proficient in property management software and Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to work flexible hours including weekends as needed.
• Valid driver's license.

Preferred

• Bachelor's degree in Business, Marketing, or related field.
• Experience with historic or unique property types.
• Familiarity with Baltimore rental market.
• Professional certifications (CAM, CAPS, or ARM).

Working Conditions

• Regular on-site attendance required.
• Office and property-based environment with frequent property walks.
• Occasional evening and weekend hours for resident events and showings.
• Ability to climb stairs and walk property grounds regularly.

Compensation & Benefits

• Competitive salary commensurate with experience, plus performance-based bonuses. Comprehensive benefits package available.

To Apply

Please submit resume and cover letter detailing your leasing experience and qualifications.

Equal Opportunity Statement

Printers Square is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We comply with all Fair Housing regulations.