Leasing Experience Coordinator

Lifestyle-Communities; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Lifestyle Communities is seeking a Leasing Experience Coordinator to support the leasing team at an assigned community. You will guide prospective residents through the application and lease process, coordinate move-ins, and help ensure a smooth resident experience from tour to occupancy.

The role requires hospitality or customer service experience, attention to detail, and the ability to multitask and meet deadlines. Weekend availability may be required to support community needs.

Qualifications

• High School Diploma required.
• Experience in hospitality, sales, customer service, or leasing preferred.
• Strong attention to detail and accuracy.
• Ability to multitask and meet deadlines.
• Ability to learn fair housing regulations.
• Flexibility to work weekends/holidays.

Responsibilities

• Assist with leasing process and move-in experience.
• Greet residents and guests professionally.
• Manage application generation, payments, and lease generation.
• Coordinate renewal leases and move-in readiness.
• Support customer service efforts in the community.
• Maintain tour path and grounds cleanliness.
• Answer incoming calls and direct inquiries.
• Submit service requests in the property management system.
• Assist with resident events and training of coworkers.

Skills

Hospitality experience

Sales experience

Customer service

Leasing operations

Attention to detail

Interpersonal skills

Communication

Problem-solving

Education

High School Diploma

Tools

Property management software

Job description

Job Description:Title Leasing Experience CoordinatorCompany Lifestyle Property ManagementDepartment LeasingReports To Leasing ManagerWage Category Non-ExemptWho We AreEvery day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection. No matter your area of expertise, at LC, you’ll find your why and your place to belong.Guided by our core values of performance, quality, communication, teamwork, and leadership, you’ll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?The Team You Will JoinAt the heart of LC is our vision to create community. Lifestyle Communities’ (LC) Home team does just that. You’ll join a dynamic team committed to activating the company’s purpose each day by building meaningful connections and putting our customers first. You’ll push past the status quo to provide an experience that’s unmistakably LC.Who You AreThe Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. In this role, you’ll be responsible for supporting leadership of leasing teams, while impacting all aspects of operations and sales at an assigned apartment community.The Difference You Will MakeProvides potential residents with information about the community and model home choices and the resident living experience.Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale. You will be responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents.Takes prospective residents through the application and lease process, through move in.Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.Answer and direct all incoming callsRegular patrol of the grounds, halls, vacant units, and parking garage.Daily inspection of all amenity common areas.Verify service work orders; issue appropriate keys/personal escorts for access.Assist execution of all new Move In's, resident/tenant services, and direct all activities as the central point of contact.Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.Participate with and help coordinate potential resident events.When necessary, help with the training of co-workers.Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.What You’ll BringHigh School DiplomaPrevious experience in hospitality, sales, customer service, or leasing operations is preferred.Work requires strong attention to detail and accuracy.Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.Work requires the ability to multitask and meet deadlines.Work requires proven excellent customer service skills, strong teamwork skills, strong interpersonal, communication, problem-solving skills.Ability to learn fair housing regulations required.Ability to work weekends, holidays as neededValid driver licensePhysical Demands and Work EnvironmentThe physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform these functions in accordance with applicable law.Physical Demands: While performing the duties of this job, the employee is required to primarily sit; stand; walk; handle or feel objects, reach with hands and arms; talk and hear. Occasional climbing, balancing, stooping, crouching, and crawling; specific vision abilities required by the job include close vision, distance vision, and the ability to focus.Work Environment: While performing the duties of this job, the employee will be exposed to an officeenvironment with regular exposure to project sites.LPMLC123Lifestyle Communities (LC) is an Equal Opportunity Employer.