Leasing & Customer Experience Specialist

PTLA; Ellensburg (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

PTLA is seeking a leasing associate in Ellensburg, WA to drive leasing goals and deliver exceptional resident service. The role involves guiding tours, marketing outreach, and maintaining up-to-date community information both online and in print.

You’ll manage leads through move-in and renewal, and support curb appeal by presenting models and floorplans. The ideal candidate has strong communication skills, multi-tasking ability, and a team-oriented mindset, with solid computer skills for

Qualifications

• Polished presentation is required.
• Strong problem solving and conflict resolution abilities are expected.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills are essential.
• Demonstrated team player mentality and collaboration.
• Proficient computer skills and internet savvy.

Responsibilities

• Meets and exceeds weekly revenue/leasing goals.
• Provides excellent customer service to internal and external customers through customer-centric programs.
• Presents the community to prospective residents through tours of the community and floorplans.
• Participates in marketing through outreach to identified markets as needed.
• Ensures current information about the community is reflected in online and print advertisements daily.
• Manages lifecycle of leads from first contact to move-in and renewal.
• Contributes to curb appeal by merchandising market-ready apartments for visual appeal.
• Conducts market surveys by identifying competitors and monitoring market activity.
• Acts in accordance with Fair Housing laws and policy guidance.
• Completes assigned tasks and projects as directed by supervisors.

Skills

Polished presentation

Problem solving

Multi-tasking

Verbal/written comms

Team player

Computer skills

Job description

PTLA is seeking a leasing associate in Ellensburg, WA to drive leasing goals and deliver exceptional resident service. The role involves guiding tours, marketing outreach, and maintaining up-to-date community information both online and in print.

You’ll manage leads through move-in and renewal, and support curb appeal by presenting models and floorplans. The ideal candidate has strong communication skills, multi-tasking ability, and a team-oriented mindset, with solid computer skills for