Leasing & Customer Experience Specialist

PTLA

Ellensburg (WA)

On-site

USD 36,000 - 54,000

Full time

14 days+
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Job summary

PTLA is seeking a leasing associate in Ellensburg, WA to drive leasing goals and deliver exceptional resident service. The role involves guiding tours, marketing outreach, and maintaining up-to-date community information both online and in print.

You’ll manage leads through move-in and renewal, and support curb appeal by presenting models and floorplans. The ideal candidate has strong communication skills, multi-tasking ability, and a team-oriented mindset, with solid computer skills for

Qualifications

  • Polished presentation is required.
  • Strong problem solving and conflict resolution abilities are expected.
  • Ability to multitask in a fast-paced environment.
  • Excellent verbal and written communication skills are essential.
  • Demonstrated team player mentality and collaboration.
  • Proficient computer skills and internet savvy.

Responsibilities

  • Meets and exceeds weekly revenue/leasing goals.
  • Provides excellent customer service to internal and external customers through customer-centric programs.
  • Presents the community to prospective residents through tours of the community and floorplans.
  • Participates in marketing through outreach to identified markets as needed.
  • Ensures current information about the community is reflected in online and print advertisements daily.
  • Manages lifecycle of leads from first contact to move-in and renewal.
  • Contributes to curb appeal by merchandising market-ready apartments for visual appeal.
  • Conducts market surveys by identifying competitors and monitoring market activity.
  • Acts in accordance with Fair Housing laws and policy guidance.
  • Completes assigned tasks and projects as directed by supervisors.

Skills

Polished presentation
Problem solving
Multi-tasking
Verbal/written comms
Team player
Computer skills

Job description

PTLA is seeking a leasing associate in Ellensburg, WA to drive leasing goals and deliver exceptional resident service. The role involves guiding tours, marketing outreach, and maintaining up-to-date community information both online and in print.

You’ll manage leads through move-in and renewal, and support curb appeal by presenting models and floorplans. The ideal candidate has strong communication skills, multi-tasking ability, and a team-oriented mindset, with solid computer skills for

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