Leasing & Customer Experience Manager

The Scion Group; Bellingham (WA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

The Scion Group is seeking a Customer & Sales Experience Manager in Bellingham to lead a team of relationship builders, deliver world‑class customer service, and drive revenue growth across the community.

This full‑time role requires a college degree and strong sales, management, and communication skills, with a commitment to an outstanding resident experience and adherence to Fair Housing Laws.

Qualifications

• College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
• Ability and willingness to work up to six days per week for necessary level of management coverage.
• Values and fosters a sensitive and supportive approach to a diverse working and living environment.
• Commitment to excellence and high standards, with acute attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and Property Management Systems.
• Works well with all levels of management.
• Strong organizational, problem-solving, and analytical skills.
• Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
• Works well independently and as a member of various teams.

Responsibilities

• Manages all customer interactions on the sales floor, both personally and through directing team members in alignment with company standards.
• Escalates customer feedback on sales barriers and implements solutions.
• Works with various constituents throughout the organization to develop annual market and demand feasibility analysis to craft the community’s revenue plans including renewal plans, incentives, and rate configurations.
• Presents performance results of current sales strategy and provides recommendations to improve attainment.
• Performs weekly market surveys and reports on revenue proforma and leasing metrics.
• Operates all aspects of customer experience and sales in line with brand standards.
• Schedules all customer experience, sales and marketing associates to maximize coverage.
• Trains and coaches team members to deliver exceptional customer experience and meet revenue goals.

Skills

Customer service

Sales and revenue

Team management

Communication

Microsoft Office

Property Management Software

Education

Bachelor's degree preferred

Tools

Property Management Systems

Job description

The Scion Group is seeking a Customer & Sales Experience Manager in Bellingham to lead a team of relationship builders, deliver world‑class customer service, and drive revenue growth across the community.

This full‑time role requires a college degree and strong sales, management, and communication skills, with a commitment to an outstanding resident experience and adherence to Fair Housing Laws.