Customer Experience & Revenue Lead

The Scion Group

Bellingham (WA)

On-site

USD 45,000 - 55,000

Full time

14 days+

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Job summary

The Scion Group is seeking a Customer & Sales Experience Manager to lead a team delivering world-class customer service while driving revenue growth across our housing communities. The role requires a customer-centric mindset, strategic revenue planning, and strong leadership to coach staff toward targets and exceptional client experiences.

You will manage the sales floor interactions, oversee marketing initiatives, and ensure alignment with brand standards.

Qualifications

Minimum two years of customer service, sales and/or community management experience or equivalent.
Willingness to work up to six days per week for necessary management coverage.
Values and fosters an inclusive, diverse working and living environment.
Excellent written and verbal communication skills.
Proficient in Microsoft Office and Property Management Systems.

Responsibilities

Manages all customer interactions on the sales floor, personally and via team members.
Escalates customer feedback on sales barriers and implements solutions.
Develops annual market and demand feasibility analyses to craft revenue plans, renewals, incentives, unit mix, rates and fees.
Presents performance results and recommends revisions to achieve revenue targets.
Manages marketing budget and reports on KPIs and revenue proforma.
Leads training and coaching to ensure exceptional customer experience and achievement of revenue goals.