Experience-Driven Leasing Specialist

The Scion Group; Auburn (AL); On-site; USD 25,000 - 36,000; Full time

Job summary

The Scion Group is seeking an Experience Team Member at one of our Auburn, AL properties to blend marketing, relationship building, administration and customer service into one fast-paced role. You will thrive in a collegiate setting and engage with residents and guests to enhance the community experience.

You will conduct tours, support events, and help maintain office operations while contributing to a superior customer experience for our residents and guests.

Qualifications

• Customer-centric mindset required.
• Agility & flexibility with a frequently changing environment.
• Excellent communication & interpersonal skills for a diverse population.
• Reliable and self-disciplined.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility & flexibility

Communication & interpersonal

Reliability & self-discipline

Summer/Turn period availability

Job description

The Scion Group is seeking an Experience Team Member at one of our Auburn, AL properties to blend marketing, relationship building, administration and customer service into one fast-paced role. You will thrive in a collegiate setting and engage with residents and guests to enhance the community experience.

You will conduct tours, support events, and help maintain office operations while contributing to a superior customer experience for our residents and guests.