Customer Experience & Leasing Manager

Thesciongroupllc; New York (NY); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

Dental insurance

Vision insurance

401k matching

Paid time off

Maternal leave

Parental leave

Learning reimbursement

Job summary

Scion Group LLC in New York is seeking a Customer Experience Manager to lead staff development, drive customer-centric initiatives, and support revenue goals across our communities. You will coach onsite teams, ensure compliant operations, and oversee turnover, marketing, and engagement strategies to enhance resident satisfaction.

The role requires strong interpersonal skills, a commitment to excellence, and the ability to manage multiple priorities in a fast-paced property management

Qualifications

• College graduate preferred with 2+ years in customer service or community management.
• Willingness to work up to six days per week for coverage.
• Commitment to diversity and inclusive environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and property management systems.

Responsibilities

• Provide leadership and coaching for staff performance and foster a positive team environment.
• Train onsite staff and ensure compliance with Fair Housing, safety and policies.
• Plan and execute annual turnover processes.
• Assist with move-in and move-out processes.
• Inspect property appearance and coordinate work orders to meet resident needs.
• Monitor resident feedback on facilities and maintenance.
• Collaborate on turnover planning with leadership.
• Support customer sales interactions and lead team to achieve revenue goals.
• Analyze KPIs to identify trends and opportunities.
• Organize market surveys to drive targeted marketing at the property.
• Coordinate on-campus events and social media engagement.
• Manage promotional materials and incentives within budget.

Skills

Customer service

Leadership

Communication

Sales

KPI reporting

Education

College degree

Tools

Entrata

Greenhouse

Lattice

Turnable

Microsoft Office

Social media platforms

Job description

Scion Group LLC in New York is seeking a Customer Experience Manager to lead staff development, drive customer-centric initiatives, and support revenue goals across our communities. You will coach onsite teams, ensure compliant operations, and oversee turnover, marketing, and engagement strategies to enhance resident satisfaction.

The role requires strong interpersonal skills, a commitment to excellence, and the ability to manage multiple priorities in a fast-paced property management