Leasing & Billing Specialist

First Bank Midwest; Richmond (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

First Bank Midwest is seeking a Leasing Customer Service Specialist in Indiana to support accounts receivable tasks and customer inquiries. The role focuses on handling calls, resolving issues, and maintaining accurate records.

The position requires a High School diploma and strong communication skills, with experience in finance or billing preferred. Proficiency with Microsoft Office and attention to detail are essential.

Qualifications

• Experience in consumer/commercial finance preferred.
• Proficiency with Microsoft Office and web-based applications.
• Ability to independently identify and resolve problems in a timely manner.
• Bias toward organization and attention to detail.
• Positive and professional written and oral communication skills.
• Strong proofreading and multi-tasking abilities.

Responsibilities

• Receive customer phone calls and emails and resolve issues/concerns.
• Respond to billing inquiries and accept phone payments.
• Research accounts to discover pertinent information and issues.
• Document all communication with customers in the database with detailed notes.
• Provide information/documentation to brokers, insurers as requested.
• Prepare payoff quotes and process payoff terminations.

Skills

Customer service

Phone support

Billing inquiries

Attention to detail

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

First Bank Midwest is seeking a Leasing Customer Service Specialist in Indiana to support accounts receivable tasks and customer inquiries. The role focuses on handling calls, resolving issues, and maintaining accurate records.

The position requires a High School diploma and strong communication skills, with experience in finance or billing preferred. Proficiency with Microsoft Office and attention to detail are essential.