Leasing Counselor

ADP, Inc.; Carmel (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Bridgewater Apartments in Carmel, IN seeks a Leasing Counselor to handle leasing, marketing, and resident relations for a luxury multi-family community. The role requires coordinating tours, processing applications, and ensuring units are ready for move-in while delivering excellent customer service.

Two years of sales experience in a similar setting is preferred, with strong communication skills and a willingness to obtain Fair Housing certification.

Qualifications

• Minimum two years of sales experience in multi-family leasing or similar customer-focused environment.
• Excellent customer service skills with the ability to resolve concerns.
• Excellent verbal and written communication skills.
• Fair Housing Certification or willingness to obtain before interacting with residents.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Record all visits on reports.
• Inspect models and communicate service needs; coordinate with Community Manager.
• Demonstrate community and apartment/model; communicate features and benefits to prospects; close the sale.
• Update availability, process applications (credit check, rental history); submit to Community Manager for approval; follow up.
• Ensure apartment is ready for move-in on the agreed date.
• Follow up with prospects who did not close and attempt again.
• Assist in monitoring renewals and distribute renewal notices.
• Represent the company professionally at all times.

Skills

Sales experience

Customer service

Communication skills

Flexibility

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Leasing Counselor

Full-time Regular Carmel, IN, US

2 days ago Requisition ID: 1040

LEASING COUNSELOR – THE BRIDGEWATER APARTMENTS

Full Time

Carmel

The Bridgewater Apartments

Bridgewater Apartments is a “Class A” and Award-winning community, featuring luxury apartment homes, excellent amenities, and the convenience of location.

We have an immediate opening for a Leasing Consultant. The Leasing Consultant is responsible for the leasing, marketing, and maintaining positive resident relations of multi-family residential apartments.

RESPONSIBILITIES:

• Immediately record all telephone and in-person visits on appropriate reports.
• Inspect models and available “market ready”, communicate related service needs to Community Manager.
• Demonstrate community and apartment/model and apply product knowledge to prospects needs by communicating the features and benefits; close the sale.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Represent the company in a professional manner at all the times.

REQUIREMENTS:

• Minimum of two (2) years sales experience in previous multi- family leasing environment or other similar sales & customer focused environment.
• Excellent customer service skills with a demonstrated ability to respond to customer concerns to avoid escalation of the problem and bring to a positive resolution.
• Excellent verbal and written communication skills.
• Fair Housing Certification or willingness to obtain prior to interacting with prospective residents.
• Ability to work a flexible schedule, including evenings and weekends.

Justus Companies Offers a Full Benefits Package Including: