Leasing Coordinator

FirstService Residential; New York (NY); Hybrid; USD 10,000 - 60,000; Full time

Job summary

FirstService Residential is seeking a Leasing Coordinator to manage leasing-related administrative functions and ensure the efficient operations of the leasing department. This hybrid role, based in downtown Manhattan, requires an Associate’s Degree and at least one year of relevant experience. The ideal candidate will have strong communication skills and the ability to manage multiple priorities effectively.

Benefits

Comprehensive medical plans

Paid time off and holidays

401(k) with company match

Tuition reimbursement

Qualifications

• 1 year experience in leasing administration, property management, or equivalent.
• Strong communication skills and ability to multi-task.
• High energy attitude and problem-solving skills.

Responsibilities

• Manage leasing-related administrative functions to support leasing operations.
• Create and manage resident accounts; ensure accuracy of lease documentation.
• Respond to all leasing-related email inquires within 24 hours.

Skills

Communication

Multi-tasking

Problem-solving

Education

Associate’s Degree or higher in Real Estate, Hospitality, Business Administration

Tools

Yardi

MDS

On-Site

Zendesk

Job description

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As a Leasing Coordinator, you’ll be responsible for managing a range of leasing-related administrative functions to support the efficient operations of the leasing department. Your duties will include setting up new resident accounts, updating tenant information, drafting and managing lease renewals, creating correspondence templates, maintaining property databases, and assisting with various leasing duties as needed.

This hybrid role is available at our downtown Manhattan office.

Your Responsibilities:

• Utilize Yardi, MDS, and On-Site to create and manage resident accounts, ensuring accuracy and completeness of lease documentation and payment records.
• Review and process new leases and renewals, confirming inclusion of all required riders, signatures, and documentation via On-Site and DocuSign.
• Coordinate with Property Managers, Accounts Receivable, Financial Analysts, and AZ Realty NYC to ensure seamless leasing operations and communication.
• Draft, revise, and submit lease renewal offers; update resident ledgers, contact information, and post renewals in Yardi and MDS.
• Conduct audits and follow-ups on incomplete files, missing signatures, and unresolved issues, placing accounts on legal or hold status when necessary.
• Maintain and update leasing templates, Smartsheets, and Zendesk tickets to support efficient workflow and resident communication.
• Attend team, division, and property-specific meetings to stay informed and contribute to issue resolution and process improvements.
• Respond to all leasing-related email correspondence within a 24-hour business turnaround.
• Train new leasing staff on departmental procedures, software platforms (Yardi, MDS, On-Site, CamAcct, Connect), and workflow expectations.
• Support leasing operations during staff absences, including preparing and mailing renewals, scanning, filing, and conducting resident move-ins.
• Track and maintain proof of mailing documentation and ensure timely uploading and filing of all leasing documents.

Skills & Qualifications:

• Associate’s Degree or higher in Real Estate, Hospitality, Business Administration, or another related field; or equivalent combination of education and experience.
• Minimum of 1 year experience in leasing administration, property management, or equivalent experience in another related field.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 24.00 - $ 26.50 / hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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