Leasing Consultant - The Social North Charles

Trinity Property Consultants; Baltimore (MD); Sur place; USD 46 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision

401K Retirement Plans

Life & Disability Insurance

Paid time off

Holiday pay

Referral bonuses

Volunteer time off

Tuition reimbursement

Résumé du poste

Trinity Property Consultants in Baltimore is seeking a Leasing Consultant to serve as the face of the property, delivering exceptional customer service and driving leasing goals. You will show, lease, and welcome prospective residents, and coordinate move-ins to create a seamless experience.

The role requires at least 1 year in customer service or sales, basic MS Office and property software (Yardi/Entrata), and the ability to work Monday–Friday with some nights or weekends as needed.

Qualifications

• Experience: At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
• Education: High school diploma or equivalent required; knowledge of Fair Housing laws is a plus.
• Tech Proficiency: Intermediate MS Office; experience with Yardi, Entrata, EliseAI, Celeri and social media bonus.

Responsabilités

• Show, lease, and welcome prospective residents to the property.
• Assist in market surveys and marketing to maintain occupancy.
• Process rental applications accurately and efficiently.
• Guide residents through move-in for a smooth experience.
• Provide superior resident service and timely maintenance follow-up.
• Maintain unit availability updates and move-in ready standards.

Connaissances

Customer service

Sales

Organization

Communication

Problem solving

Formation

High school diploma or equivalent

Outils

MS Office

Yardi

Entrata

EliseAI

Celeri

Description du poste

Description

Position at Trinity Property Consultants

About Trinity Property Consultants

At Trinity Property Consultants, your expertise fuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers.

Compensation

$22 to $24 hourly, depending on experience, plus lease commissions and lease renewal bonuses.

Schedule

Monday through Friday, 9:00 a.m. to 6:00 p.m.

The Opportunity

As a Leasing Consultant, you will be the face of the property, providing exceptional customer service while driving leasing goals and creating a seamless experience for prospective and current residents. You’ll have the opportunity to grow your career in multifamily property management while helping shape a welcoming, thriving community.

What You’ll Own – Leasing & Sales

• Show, lease, and welcome prospective residents to the property.
• Assist in completing market surveys and execute marketing strategies to maintain strong occupancy.
• Process rental applications accurately and efficiently.
• Guide residents through move-in, ensuring a smooth experience.

Resident Experience & Service

• Provide superior customer service, responding promptly and professionally to resident inquiries or concerns.
• Process maintenance requests and work with the team to ensure timely resolution.
• Maintain resident files with completeness and accuracy.

Operational & Administrative Performance

• Maintain daily updates of unit availability and community calendars.
• Perform regular inspections to ensure all units meet Trinity’s move-in ready standards.
• Support property management with administrative duties, phone support, and other tasks as needed.
• Conduct move-out inspections and assist with property turnover procedures.
• Handle resident collections in accordance with Trinity’s standards.

What You Bring

• Customer Focus: Passion for providing a high-quality, personalized experience for residents.
• Sales Drive: Consistently achieve leasing objectives while upholding the highest standards of professionalism.
• Organization & Efficiency: Ability to manage multiple tasks, prioritize wisely, and maintain accurate records.
• Communication: Strong verbal and written communication skills to interact effectively with residents, prospects, and the team.
• Problem Solving: Able to handle high-stress situations and resolve conflicts constructively.

Qualifications

• Experience: At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
• Education: High school diploma or equivalent required; additional education or certifications are a plus (e.g. knowledge of Fair Housing laws and regulations).
• Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook). Experience with Yardi, Entrata, EliseAI, Celeri and social media is a bonus.

Availability & Travel

This position will require availability for nights, weekends, and holidays as needed. Active participation in team functions and regional or company activities is expected.

Physical Demands

This position necessitates regular periods of sitting, standing, walking, as well as use of hands and arms. Occasional climbing may be required. Extended use of computers or telephones is also necessary. The role may require lifting up to 25 pounds independently, and occasionally up to 50 pounds with assistance. The ability to respond promptly to both visual and auditory alarms is essential. Candidates must be able to work both indoors and outdoors under various weather conditions, including rain, snow, heat, hail, wind, and sleet.

We Take Care of You

• Medical, Dental & Vision: Highlights include company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at an additional cost.
• Retirement Plans (401K): The company matches the employee's contribution up to 2% of salary.
• Life & Disability Insurance: We provide up to $25,000 in life insurance and AD&D, short and long-term disability when enrolled in a medical plan.
• Time Off: 11 paid holidays, 2-4 weeks of vacation (based on tenure), and paid sick time.
• Referral Bonuses: $1,000 referral bonuses for eligible hires.
• Volunteer Time Off: Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events).
• Perks: Professional development, tuition reimbursement, employee discounts, and more.

Our Commitment to Belonging

Trinity Property Consultants is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability or other protected classes.

Note

This job description includes the core Leasing Consultant responsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion.

Trinity Property Consultants is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Trinity Property Consultants prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.