Leasing Manager - The Social North Charles

Trinity Property Consultants; Baltimore (MD); On-site; USD 77,366,000 - 80,231,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401(k) with employer match

11 paid holidays

Referral bonuses

Job summary

Trinity Property Consultants is seeking a Leasing Manager to lead the leasing team and drive performance, customer experience, and marketing efforts at our multifamily properties. The role requires coaching and motivating staff to achieve occupancy and sales goals in a fast-paced environment.

The position offers a Monday–Friday schedule and compensation of $27–$28 per hour, with opportunities for commissions and bonuses based on performance.

Qualifications

• Minimum 2 years as a Leasing Consultant in multifamily housing.
• Minimum 1 year in a supervisory/leadership role in leasing or marketing.
• Knowledge of Fair Housing laws and regulations is a plus.

Responsibilities

• Oversee leasing activities with strong follow-up and closing.
• Show, lease, and welcome prospective residents.
• Ensure pricing, availability, and marketing updates are accurate.
• Oversee rental applications and compliance with company standards.
• Develop and monitor marketing plans to maintain high occupancy.
• Direct on-site and off-site marketing, outreach, and social media.
• Organize resident and prospect events to build community engagement.
• Assist with market surveys and adjust strategies as needed.
• Lead, coach, and develop the leasing team to hit occupancy and sales targets.

Skills

Sales

Marketing

Leadership

Customer service

Communication

Organization

Problem solving

Education

High school diploma

Tools

MS Office

Yardi

Entrata

EliseAI

Celeri

Job description

Description

Position at Trinity Property Consultants

About Trinity Property Consultants

At Trinity Property Consultants, your leadership strengthens our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers.

Opportunity

As a Leasing Manager, you will lead the leasing team and drive the property’s leasing performance, customer experience, and marketing efforts. This role is ideal for a motivated, sales-oriented leader who thrives in a fast-paced multifamily environment and is ready to coach, develop, and inspire their team.

Compensation

$27 to $28 per hour, based on your experience, with opportunities for commissions and bonuses.

Schedule

Monday through Friday, 9 am to 6 pm.

What You’ll Own

Leasing & Sales Performance

• Oversee all leasing activities, ensuring timely follow-up, strong closing performance, and excellent customer service.
• Show, lease, and welcome prospective residents as needed.
• Ensure daily unit availability, pricing, and marketing updates are accurate.
• Oversee rental application processing and ensure compliance with Trinity standards.

Marketing & Community Engagement

• Develop, implement, and monitor marketing plans to maintain strong occupancy.
• Direct on-site and off-site marketing efforts, outreach, and social media presence.
• Organize and promote resident and prospect events to build community engagement.
• Assist with market surveys and adjust strategies as needed.

Operational Excellence & Resident Experience

• Create a positive, service-driven experience for current and future residents.
• Address and resolve resident concerns, escalating when needed.
• Conduct move-in/move-out inspections and support all turnover processes.
• Ensure apartment homes consistently meet Trinity’s move-in-ready standards.
• Process and track maintenance requests to ensure timely resolution.
• Maintain accurate resident files, documentation, records, and reporting.
• Partner with the property management team on collections, renewals, and retention initiatives.

Team Leadership & Development

• Train, coach, and motivate the leasing team to achieve occupancy and sales goals.
• Lead by example, setting the standard for customer service, professionalism, and leasing success.
• Support team development through ongoing feedback, performance coaching, and best practice training.

What You Bring

• Sales, Marketing & Performance Results: Applies strong sales expertise and excellent closing skills to drive leasing performance and execution of marketing strategies, including social media outreach.
• Customer Focus: Lead with a customer-first mindset and sets the standard for service excellence across the leasing team.
• Leadership & Management: Ability to lead a leasing team through coaching, accountability, and positive motivation. Strong decision-making skills and the ability to set priorities in a fast-paced environment.
• Communication: Demonstrate strong interpersonal and communication skills, effectively coaching Leasing Consultants and engaging with residents, prospects, and internal partners.
• Organization & Efficiency: Strong organizational, administrative, and time-management skills with the ability to manage multiple priorities, meet deadlines, and operate efficiently in a fast-paced environment.
• Problem Solving: Demonstrate sound judgment and the ability to proactively identify issues, think critically, and remain calm while resolving challenges in high-pressure situations.

Qualifications

• Experience: Minimum of 2 years as a Leasing Consultant in the multifamily industry. Minimum of 1 year in a supervisory, leasing leadership, marketing, or related role.
• Education: High school diploma or equivalent required. Knowledge of Fair Housing laws and regulations. Additional education or certifications are a plus.
• Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook) and social media. Experience with Yardi, Entrata, EliseAI, and Celeri is a bonus.

Requirements

• Availability & Travel: This position may require availability for nights, weekends, and holidays as needed, as well as occasional travel for company events or meetings. Active participation in team functions and regional or company activities is expected.

Physical Demands

• This role requires regular sitting, standing, walking, and use of hands and arms. Occasional climbing may be required. Extended use of computers and telephones is expected. Must be able to lift up to 25 pounds independently and occasionally up to 50 pounds with assistance. The ability to respond promptly to auditory and visual alarms is essential. Candidates must be able to work indoors and outdoors in various weather conditions.

We Take Care of You

• Medical, Dental & Vision: Company-paid individual PPO-HSA plan (with annual employer contribution); HMO options for CA residents. Dental and vision premiums are fully covered for employees.
• Retirement: 401(k) with employer match up to 2%.
• Life & Disability Insurance: Up to $25,000 in life insurance and AD&D. Short- and long-term disability available with medical enrollment.
• Time Off: 11 paid holidays, 2–4 weeks of vacation (based on tenure) and paid sick time.
• Referral Bonuses: $1,000 referral bonuses for eligible hires.
• Volunteer Time Off: Up to 16 hours yearly.
• Perks: Professional development, tuition reimbursement, employee discounts, and more.

Our Commitment to Belonging

Trinity Property Consultants is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive. Reasonable accommodations are available upon request for applicants and employees with disabilities.

Note

This job description includes the core Leasing Manager responsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion.

Trinity Property Consultants is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Trinity Property Consultants prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.