Leasing Consultant - West Loop

Reside Living; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off

401K matching

Commuter benefit

Apartment discount

Student loan assistance

Phone stipend

Career apparel allowance

Job summary

Reside Living in Chicago seeks an energetic Leasing Consultant to lease apartments, maintain occupancy, and serve as the brand ambassador for our portfolio of 3,000+ apartments. You will build relationships with prospective residents, drive occupancy, and deliver excellent customer service.

The role requires strong organizational skills, effective communication, and the ability to work with a team. A 9-5 schedule with some weekend coverage is typical in our leasing offices.

Qualifications

• One year of leasing experience required.
• High school diploma or GED required.
• Excellent communication and sales skills.
• Proficiency with Microsoft Office.
• Experience using Yardi or other CRM.

Responsibilities

• Lease apartments following Reside Living policies and applicable laws.
• Maintain occupancy levels across the portfolio.
• Build and manage relationships with prospective residents to drive occupancy and satisfaction.
• Answer calls, texts, and emails; track communications and tours in CRM; help prepare reports.
• Monitor local market conditions and share insights with the Property Manager; support marketing efforts.
• Conduct monthly online marketing audits to identify growth opportunities.
• Inspect property and vacant units; report maintenance needs.

Skills

Leasing experience

Sales skills

Communication skills

Organizational skills

Problem solving

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Yardi CRM

Microsoft Office

Job description

• Opportunities for growth and advancement
• Expected Compensation: Hourly Base of $22.00 + Commission and quarterly bonuses. Leasing Consultants can expect their total compensation range to be $65-75k per year.
• We offer; medical, dental, and life insurance, paid time off, 401K matching, commuter benefit, and a25% per month apartment discount.
• Industry-leadingStudent Loan assistance of $100 per month.
• Phone stipend of $50 a month.
• Career apparel allowance: $1,000 for new clothes for work!

Schedule: Thursday - Monday 9 AM - 5 PM. Tuesdays and Wednesdays Off.

About Reside Living:

Reside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. Our portfolio is 3,000 apartments strong and expanding.

We want our residents to love where they live, so our apartments are fresh, modern, redesigned spaces with open layouts. We're also committed to environmentally responsible living; we leverage green solutions and technology to achieve this goal.

We believe in delivering an exceptional customer experience throughout Chicago's best neighborhoods, and we work hard to overdeliver on this goal. Our organization is committed to diversity and inclusion, where everyone can thrive.

What we're looking for in a Leasing Consultant:

As our next Leasing Consultant, you will be responsible for leasing and keeping consistent occupancy levels in our portfolio. More than that, you will become a brand ambassador and the face of the company in making our future residents feel at home.

We're looking for someone driven to succeed with strong organizational and decision-making acumen. You will build and manage relationships with prospective residents to achieve the highest occupancy and customer satisfaction rates possible.

Overall Responsibilities:

• Lease apartments while following Reside Living's policies and procedures, ADA, fair housing, OSHA, Fair Credit Reporting Act, and all other state and federal laws.
• Ensure a professional and friendly atmosphere in the leasing office and other areas where prospective residents and residents meet
• Answer resident and prospect phone calls, texts, and emails. Track and record all prospect communication and tours through CRM. Assist in the preparation of daily and weekly reports and other reports as needed.
• Maintain awareness of local market conditions and trends and stay in close communication with the Property Manager regarding findings; engage in the conversation around marketing property and improving resident satisfaction by suggesting innovative ways to increase demand.
• Conduct monthly online marketing audits and identify opportunities to capture new market share
• Physically inspect the property and vacant apartments and report any service needs to maintenance staff.
• Assist in planning and hosting resident events.

Skills and Qualifications

• High school education or GED
• One year of Leasing experience required
• A personal cell phone will be required (iPhone or Android). We offer a cell phone stipend of $50 per month
• Excellent sales skills and a demonstrated ability to meet or exceed performance standards.
• Exceptional communication skills – both verbal and written
• Strong organizational skills and ability to multitask
• Ability to solve problems through communication and ingenuity
• Impeccable attention to detail, pride in the quality of work, and energy
• Comfortable working alone but excited to work on a team
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Experience using Yardi or other CRM

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by law.

OTHER DUTIES: This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee.