Leasing Consultant - Lincoln Park

Reside Living; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K matching

Commuter benefit

Apartment discount

Cell phone stipend

Job summary

Reside Living in Chicago is seeking a Leasing Consultant to lease apartments and maintain occupancy across the portfolio. You will act as a brand ambassador, delivering exceptional customer experiences and building relationships with prospective residents to maximize occupancy and satisfaction.

The role requires solid organizational skills, the ability to multitask, and excellent verbal and written communication.

Qualifications

• High school education or GED.
• One year of Leasing experience required.
• Proficiency in Microsoft Office Suite.
• Experience using Yardi or other CRM.

Responsibilities

• Lease apartments following company policies and applicable laws.
• Maintain professional and friendly leasing office atmosphere.
• Respond to resident and prospect inquiries via phone, text, and email; track communications in CRM.
• Monitor market conditions and coordinate with Property Manager on marketing and occupancy.
• Conduct monthly online marketing audits to identify new market opportunities.

Skills

Leasing experience

Sales skills

Customer service

CRM experience

Education

High school diploma or GED

Tools

Yardi

Job description

What We Offer

• Opportunities for growth and advancement
• Expected Compensation: Hourly Base of $22.00 + Commission and quarterly bonuses. Leasing Consultants can expect their total compensation range to be $65-75k per year.
• We offer; medical, dental, and life insurance, paid time off, 401K matching, commuter benefit, and a 25% per month apartment discount.
• Industry-leading Student Loan assistance of $100 per month.
• Phone stipend of $50 a month.
• Career apparel allowance: $1,000 for new clothes for work!

Schedule: Thursday - Monday 9 AM - 5 PM. Tuesdays and Wednesdays Off.

About Reside Living:

Reside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. Our portfolio is 3,000 apartments strong and expanding.

We want our residents to love where they live, so our apartments are fresh, modern, redesigned spaces with open layouts. We’re also committed to environmentally responsible living; we leverage green solutions and technology to achieve this goal.

We believe in delivering an exceptional customer experience throughout Chicago’s best neighborhoods, and we work hard to overdeliver on this goal. Our organization is committed to diversity and inclusion, where everyone can thrive.

What we’re looking for in a Leasing Consultant:

As our next Leasing Consultant, you will be responsible for leasing and keeping consistent occupancy levels in our portfolio. More than that, you will become a brand ambassador and the face of the company in making our future residents feel at home.

We’re looking for someone driven to succeed with strong organizational and decision-making acumen. You will build and manage relationships with prospective residents to achieve the highest occupancy and customer satisfaction rates possible.

Overall Responsibilities:

• Lease apartments while following Reside Living’s policies and procedures, ADA, fair housing, OSHA, Fair Credit Reporting Act, and all other state and federal laws.
• Ensure a professional and friendly atmosphere in the leasing office and other areas where prospective residents and residents meet
• Answer resident and prospect phone calls, texts, and emails. Track and record all prospect communication and tours through CRM. Assist in the preparation of daily and weekly reports and other reports as needed.
• Maintain awareness of local market conditions and trends and stay in close communication with the Property Manager regarding findings; engage in the conversation around marketing property and improving resident satisfaction by suggesting innovative ways to increase demand.
• Conduct monthly online marketing audits and identify opportunities to capture new market share
• Physically inspect the property and vacant apartments and report any service needs to maintenance staff.
• Assist in planning and hosting resident events.

Skills and Qualifications

• High school education or GED
• One year of Leasing experience required
• A personal cell phone will be required (iPhone or Android). We offer a cell phone stipend of $50 per month
• Excellent sales skills and a demonstrated ability to meet or exceed performance standards.
• Exceptional communication skills – both verbal and written
• Strong organizational skills and ability to multitask
• Ability to solve problems through communication and ingenuity
• Impeccable attention to detail, pride in the quality of work, and energy
• Comfortable working alone but excited to work on a team
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Experience using Yardi or other CRM

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by law.

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee.