LEASING CONSULTANT I

Gates Hudson; Charlottesville (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Gates Hudson is seeking a Leasing Consultant to join a residential property in our portfolio. If you are energetic, detail oriented, and customer service focused, please submit your resume for review.

The role involves touring prospects, qualifying needs, presenting communities and apartments, and managing leasing paperwork. You will also handle resident inquiries, assist with marketing efforts, and participate in weekend staffing to meet demand.

Qualifications

• Customer service experience with strong communication skills.
• Leasing or sales experience preferred.
• Ability to quickly build rapport with prospective residents.
• Must be a motivated self-starter and able to work well in a team.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs, present community and apartments.
• Proactively manage leads, document tours and complete leasing paperwork.
• Ensure tour routes cover all common areas and facilities in good condition.
• Walk rent readies and monitor vacant unit status.
• Provide market insights and assist marketing efforts to improve resident satisfaction.
• Answer calls and address resident inquiries and requests.
• Maintain a positive customer service attitude and goodwill with prospects and residents.
• Address maintenance concerns and coordinate service requests weekly.
• Review notices to vacate and strive to reduce move-outs.
• Conduct move-in/move-out inspections.
• Assist in planning resident events and host functions as directed by the Manager.
• Enforce community policies and maintain a professional leasing office environment.
• Weekend work is expected as most prospects search housing on weekends.

Skills

Customer service

Leasing

Communication

Relationship building

Education

High school diploma or equivalent

Job description

Overview

Gates Hudson, a full-service property management company is seeking a Leasing Consultant to join a residential property in our portfolio. If you are energetic, detail oriented, and customer service focused, please submit your resume for review.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
• Proactively manage leads, document tours and complete all leasing paperwork.
• Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.
• Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
• Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
• Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.
• Conduct periodic inspections with residents upon move-in/move-out.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Consistently implement policies of the community.
• Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
• Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.

Qualifications

• High school degree or equivalent certification required.
• At least two years of leasing experience preferred.
• Previous customer service experience, leasing and/or sales experience preferred.
• Must have excellent written and verbal communications skills.
• Ability to quickly develop rapport with prospective residents.
• Must be a motivated self-starter with the ability to work well in a team setting and set goals.