LEASING CONSULTANT I

Gates Hudson; Reston (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A property management company in Reston, Virginia is seeking a Leasing Consultant. This entry-level position requires excellent customer service and communication skills, with responsibilities including conducting tours, managing leads, and ensuring properties are well-maintained. Candidates must have a high school degree and ideally two years of leasing experience. Weekend work is expected.

Qualifications

• 2+ years of leasing experience preferred.
• Customer service, leasing, and/or sales experience preferred.
• Ability to quickly develop rapport with prospective residents.

Responsibilities

• Conduct tours for prospective residents.
• Manage leads and complete leasing paperwork.
• Ensure community and apartments are in perfect condition.

Skills

Customer service

Communication skills

Teamwork

Education

High school degree or equivalent

Job description

Leasing Consultant

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join a residential property in our portfolio. If you are energetic, detail-oriented, and customer-service-focused, please submit your resume for review.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs, and professionally present the community and specific apartments/condominiums while providing features and benefits.
• Proactively manage leads, document tours, and complete all leasing paperwork.
• Ensure the entire tour route—including all common areas, outdoor recreational facilities, landscaping, laundry room, parking areas, etc.—are in perfect condition.
• Walk rent readies and check on the status of vacant units to ensure a suitable number of rent-ready units and partially accessorized mini-model units.
• Maintain awareness of local market conditions and trends; contribute ideas to the manager for marketing the property and improving resident satisfaction.
• Answer incoming phone calls and handle them appropriately, whether the call is from a prospect or a resident.
• Maintain a positive customer-service attitude and promote goodwill among prospects, residents, coworkers, and contractors.
• Address resident concerns and requests in a timely manner to ensure resident satisfaction with management.
• Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Review all notices to vacate to determine the cause of the move-out; make every attempt to save a potential move-out.
• Conduct periodic inspections with residents upon move-in/move-out.
• Assist in planning resident functions; attend functions and participate as host for any functions directed by the Property Manager.
• Consistently implement the policies of the community.
• Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and current residents meet.
• Note that the majority of prospects conduct their housing searches on the weekends; working weekends is expected.

Qualifications

• High school degree or equivalent certification required.
• At least two years of leasing experience preferred.
• Previous customer service, leasing, and/or sales experience preferred.
• Must have excellent written and verbal communication skills.
• Ability to quickly develop rapport with prospective residents.
• Must be a motivated self-starter with the ability to work well in a team setting and set goals.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Management