Leasing Consultant, Floating

CRE Finance Council; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Leasing Consultant to enhance community leasing and retention efforts. In this dynamic role, you will serve as the face of the property, engaging with prospective tenants and ensuring they receive top-notch service. Your responsibilities will include showcasing property features, maintaining resident relationships, and planning community events. This position offers a unique opportunity to contribute to a vibrant community while developing your skills in customer service and property management. If you're passionate about building relationships and creating exceptional experiences, this role is perfect for you.

Qualifications

• Bachelor’s degree preferred and prior leasing/property management experience.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Greet prospective tenants and present property features and benefits.
• Maintain active guest cards and work them until prospects choose their home.

Skills

Customer Service

Communication Skills

Relationship Building

Event Planning

Flexibility

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

YARDI

Job description

Overview

We are looking for a Leasing Consultant to join our team! This position will be based at one of our communities in Raleigh, NC and travel locally to support other properties as needed.

The Leasing Consultant is the property’s sales representative, whose primary responsibilities are to support the leasing, retention, and occupancy goals of the community. Leasing Consultants are customer service oriented and provide current and prospective residents with an exceptional experience. The ideal candidate for this role seeks opportunities to build relationships, plan events, and takes initiative while remaining flexible to meet the community's day-to-day needs.

Responsibilities

• Greet prospective tenants and professionally present the features and benefits of the property.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing.
• Implement and enforce all policies and procedures as outlined in the company policy and procedures Manuals.
• Offer a professional and friendly atmosphere in the leasing center/clubhouse and any other areas where prospective residents and current residents might interact.
• Inspect all models and market readies prior to showing to ensure their quality appearance.
• Relay incoming calls to appropriate points of contact.
• Understand local competition and maintain a pulse on market trends and offerings.
• Complete paperwork accurately and timely.
• Maintain active guest cards and continue to work them until the prospect has chosen their home.
• Inspect the property regularly and report any deficiencies to the Property Manager.
• Assist the Assistant Property Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory, and market surveys.
• Maintain Resident Files with current information properly filed per company policy at all times.
• Process Leasing Applications within 24-48 hours of receipt and in accordance with the company’s P & P Manual guidelines.
• Oversee Lease Renewal Program to optimize lease renewals and increase rent 4-8% as market conditions allow.
• Treat all residents and prospects with an excellent level of customer service at all times.
• Receive, process/log, and file service requests in a timely manner.
• Plan and oversee resident activities as requested by Property Manager.
• Perform additional duties as assigned by the Property Manager or Regional Manager.

Qualifications

• Bachelor’s degree preferred.
• Prior leasing and/or property management experience preferred.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc., and to assist in efficient operations.
• Excellent attendance is a requirement of the position.
• Excellent customer service.
• Work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
• Positive attitude and highest level of professionalism.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of the property.
• Preferred computer software experience to include MS Word, MS Excel, MS Outlook, and YARDI.
• Ability to walk, stand, utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, carrying moderate items such as papers, boxes, event items, collateral, books, and small parts. Job may be sedentary at times.

Company Overview

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing, and operating CRE.

RMR’s mission is to create long-term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors, and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.