Leasing Consultant/ Customer Service

Arcan Capital; Mount Pleasant (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation

PTO/Sick leave

401k matching

Job summary

Arcan Capital is seeking a Leasing Consultant in Mount Pleasant, NC to guide prospective residents from inquiry to move-in, showcase communities, and highlight amenities.

You will coordinate applications, background checks, and lease agreements while working with on-site teams to ensure smooth day-to-day operations.

The role emphasizes building rapport, communicating effectively, and delivering exceptional service to maintain resident satisfaction and meet occupancy goals.

Qualifications

• Customer service, leasing, hospitality or administrative support experience preferred but not required.
• High school diploma or equivalent required.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Provide property tours and answer inquiries to promote community amenities.
• Process applications, conduct background checks, and prepare leases.
• Coordinate move-in readiness and inspections.
• Deliver excellent service and manage lease renewals.
• Maintain accurate resident records and respond to inquiries promptly.
• Stay informed on market trends and competitor properties.
• Support events and resident engagement initiatives.

Skills

Customer service

Communication skills

Multitasking

Detail-oriented

Microsoft Office

Team player

Flexible schedule

Education

High school diploma or equivalent

Job description

Leasing Consultant

Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the southeastern United States. With a team of over 80 employees—and plans to expand this year—you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture.

As a Leasing Consultant, you will be the first point of contact for prospective residents and will be responsible for guiding them through the leasing process, from initial inquiry to move-in. You’ll handle inquiries, assist with leasing processes, and work closely with on-site teams to ensure smooth day-to-day operations. You will showcase our communities, highlight amenities, and provide exceptional service to both new and existing residents. Your ability to build rapport, communicate effectively, and create a positive first impression will be essential to achieving leasing goals and maintaining strong resident satisfaction.

Key Responsibilities

• Engage with prospective residents by providing property tours, answering inquiries, and promoting community amenities.
• Drive occupancy goals by effectively communicating the benefits of Arcan Capital’s apartment homes and guiding prospects through the application process.
• Assist with leasing operations, including processing applications, conducting background checks, and preparing lease agreements.
• Ensure move-in readiness by coordinating apartment inspections and ensuring all necessary preparations are complete.
• Provide exceptional customer service by addressing resident concerns, handling lease renewals, and fostering a welcoming environment.
• Manage leasing-related administrative tasks, including maintaining accurate resident records.
• Respond promptly to inquiries via phone, email, and in-person interactions, always ensuring a professional and friendly approach.
• Maintain knowledge of market trends and competitor properties to effectively position Arcan Capital’s communities.
• Support community events and resident engagement initiatives to enhance the living experience.

Qualifications & Skills

• Customer service-oriented mindset with a passion for helping people.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) a plus.
• Team player with a positive, professional attitude and a commitment to excellence.
• Willingness to work a flexible schedule, including weekends and holidays, as needed.

Education & Experience (Preferred but Not Required)

• Prior experience in customer service, leasing, hospitality, or administrative support. Ability to handle confidential information with professionalism and discretion.
• High school diploma or equivalent required.

Why Join Arcan Capital?

Supportive and people-focused culture

We believe in fostering long-term relationships with our employees and residents.

Opportunities for growth

We invest in our team members and offer career development opportunities.

Competitive compensation & benefits

• medical
• dental
• vision
• two weeks paid vacation
• 5 days of PTO/Sick leave
• matching 401k program