Leasing Consultant/ Customer Service

Arcan-Capital; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

PTO/Sick leave

401k matching

Job summary

Arcan Capital, a southeastern United States apartment owner/operator, seeks a Leasing Consultant to be the first contact for prospective residents with a friendly, professional approach. You will conduct property tours, highlight amenities, process applications, background checks and lease agreements, and coordinate with on-site teams to ensure a smooth move-in and outstanding resident service.

Excellent communication, a customer-first mindset, and flexibility to work weekends/holidays are

Qualifications

• Strong customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to work weekends and holidays as needed.
• Experience in leasing, hospitality, or administrative support is a plus.

Responsibilities

• Provide property tours and answer inquiries.
• Promote community amenities and lease terms.
• Process applications, background checks, and prepare lease agreements.
• Coordinate move-in readiness with on-site teams.
• Deliver exceptional resident service and address concerns.
• Maintain accurate resident records and respond to inquiries.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Time management

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Leasing Consultant

Job Description

Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Leasing Consultant, you will serve as the primary point of contact for both prospective and current residents, fostering a welcoming and professional community atmosphere. This role is ideal for individuals who are passionate about customer service, excel at building relationships, and thrive in a dynamic, people-focused environment.

About Arcan Capital

Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the southeastern United States. With a team of over 80 employees—and plans to expand this year—you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture.

At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.

Job Summary

As a Leasing Consultant, you will be the first point of contact for prospective residents and will be responsible for guiding them through the leasing process, from initial inquiry to move-in. You’ll handle inquiries, assist with leasing processes, and work closely with on-site teams to ensure smooth day-to-day operations. You will showcase our communities, highlight amenities, and provide exceptional service to both new and existing residents. Your ability to build rapport, communicate effectively, and create a positive first impression will be essential to achieving leasing goals and maintaining strong resident satisfaction.

While experience in property management, leasing, or assistant property management is beneficial, we are primarily looking for strong interpersonal skills, a customer-first mindset, and a passion for helping people.

Key Responsibilities

• Engage with prospective residents by providing property tours, answering inquiries, and promoting community amenities.
• Drive occupancy goals by effectively communicating the benefits of Arcan Capital’s apartment homes and guiding prospects through the application process.
• Assist with leasing operations, including processing applications, conducting background checks, and preparing lease agreements.
• Ensure move-in readiness by coordinating apartment inspections and ensuring all necessary preparations are complete.
• Provide exceptional customer service by addressing resident concerns, handling lease renewals, and fostering a welcoming environment.
• Manage leasing-related administrative tasks, including maintaining accurate resident records.
• Respond promptly to inquiries via phone, email, and in-person interactions, always ensuring a professional and friendly approach.
• Maintain knowledge of market trends and competitor properties to effectively position Arcan Capital’s communities.
• Support community events and resident engagement initiatives to enhance the living experience.

Qualifications & Skills

• Customer service-oriented mindset with a passion for helping people.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) a plus.
• Team player with a positive, professional attitude and a commitment to excellence.
• Willingness to work a flexible schedule, including weekends and holidays, as needed.

Education & Experience (Preferred but Not Required)

• Prior experience in customer service, leasing, hospitality, or administrative support. Ability to handle confidential information with professionalism and discretion.
• High school diploma or equivalent required.

Why Join Arcan Capital?

Supportive and people-focused culture

We believe in fostering long-term relationships with our employees and residents.

Opportunities for growth

We invest in our team members and offer career development opportunities.

Competitive compensation & benefits

including medical, dental, vision, two weeks paid vacation, 5 days of PTO/Sick leave, matching 401k program and more!