Leasing Consultant

TREK Development Group; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading property management company is seeking a Leasing Consultant to enhance community living experiences. The role involves showcasing apartments, processing applications, and ensuring compliance with regulations. Ideal candidates will have strong customer service skills and leasing experience, contributing to a welcoming environment for residents.

Qualifications

• 2-3 years sales and/or leasing experience, residential preferred.
• Excellent Customer Service skills with ability to communicate professionally.

Responsibilities

• Show and lease apartments, participate in move in and move out processes.
• Conduct property tours and process rental applications.

Skills

Customer Service

Communication

Sales

Education

High school graduate or GED equivalent

College degree

Tools

Microsoft Office

RealPage

Job description

TREK is seeking a Leasing Consultant for Eighth & Penn in the Cultural District.
The Leasing Consultant works to advance TREK’s mission: to Create Value, Strengthen Communities, and Enhance Lives at our various communities. With this Triple Aim in mind, TREK and its employees are committed to the three tenants of our Hospitality Covenant: We treat everyone with the kindness we all want; we each do our part to take care of the place where we live and work; and we take the time to help each other achieve our goals and aspirations. The Leasing Consultant will have responsibility for activating the Hospitality Covenant directly to the residents, prospective residents, and team members at TREK residential properties. This role is responsible for showing and leasing apartments, participating in the move in and move out process, administering and monitoring the lease renewals, participating in marketing/ advertisement; social media and providing administrative support to the Community Manager for a variety of property related tasks. She/he will adhere to the company’s Mission Statement and ensure the site follows all regulatory requirements.

Essential Functions:

• Be a driving force of the Hospitality Covenant and invite residents to sign and live out the three practices, sharing in the quality of life for all
• Greet prospective residents warmly and complete guest cards in accordance with company procedures
• Conduct property tours, showcase apartment models, and communicate features and benefits tailored to individual prospect needs
• Pre-qualify applicants, process rental applications (including background and credit checks), and submit for management approval
• Secure deposits and ensure compliance with Fair Housing regulations
• Maintain up-to-date availability reports and leasing records
• Demonstrate community and apartment/model and apply product knowledge to prospective resident needs by communicating the features and benefits; close the sale
• Update availability report, process applications for approvals (i.e., credit check, rental history, etc.), submit processed applications to the Community Manager for approval, and follow up with applicant regarding status
• Follow up with prospects who have not leased and refer to other TREK communities when applicable
• Update lease renewal information and process all renewals within 90 days of the lease expiration, based on the pricing provided by the community manager
• Be a driving force for tenant retention
• Communicate with the Service Techs to ensure apartments are ready for move in on the agreed date and conduct an inspection with the Service Tech to verify it meets standards
• Develop relationships with residents to understand their needs and aspirations and support the growth by inviting, attending, and hosting community nights, affinity circles, mutual support groups, and resident led initiatives
• Attend functions and participate as host for any functions as directed by the Community Manager
• Listen to resident requests, concerns and comments, ask questions for clarity, refer them as appropriate
• Accept rental payments and give immediately to Community/Assistant Manager
• Answer phones (by the 3rd ring using the company greeting) and greet visitors, making all feel welcome and that they are important to us.
• Answer questions for residents about community, repairs, rent, rules, etc., and work closely with the Community Manager on repair follow-ups
• Contribute to cleanliness and curb appeal of the community on continuing basis
• Conduct market surveys and shop competitive communities
• Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and filling, maintaining contract/vendor files, signing for and distribute UPS/FED EX/Airborne packages
• Track resident notices and assure notices are delivered in a timely manner
• Coordinate and maintain records for staff office, phones, parking, and office keys
• Ability to code and process invoices and research discrepancies as needed
• Other duties as assigned

Education & Experience:

• Excellent Customer Service skills with ability to communicate professionally, verbally and written
• Experience and proficiency of Microsoft Office
• Knowledge of social media business accounts and ads
• High school graduate or GED equivalent, college degree a plus
• 2-3 years sales and/or leasing experience, residential preferred
• Industry software such as RealPage a plus

Physical Demands & Work Environment:

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Commutable radius to property

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.