Leasing Consultant

AION Management; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in property management is seeking a Leasing Consultant to maximize occupancy and provide exceptional customer service. The role involves conducting leasing activities, managing administrative tasks, and ensuring resident satisfaction. Ideal candidates will have strong communication skills and a background in customer service or sales.

Qualifications

• 1 year customer service or sales experience required.
• Must obtain a real estate license within 180 days of hire.

Responsibilities

• Conduct all leasing activities and provide tours of apartments.
• Recommend strategies for on-site marketing activity.
• Assist in planning and preparing resident functions.

Skills

Customer Service

Sales

English Communication

Education

High school diploma or equivalent

College preferred

Tools

Microsoft Office

Job description

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Job Description

Under the direction of the Real Estate Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Sales/Marketing

Essential Duties and Responsibilities:

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios
• Attend weekly marketing meetings
• Maintain passing scores of 85% or higher on e-shop, phone shop, and physical shop evaluations

Administrative

• Inspect apartments with new residents at move-in and complete all necessary paperwork
• Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process application fees, security deposits, rents, and other fees
• Enter prospect and resident data into Entrata promptly
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing laws, local/state regulations, and occupancy standards
• Inspect market-ready units and models each morning

Customer Service

• Assist in planning and preparing resident functions
• Walk the property for curb appeal and overall appearance
• Monitor and direct service operations to ensure completion of service requests within 24 hours and meet curb appeal standards
• Provide excellent customer service with a courteous and professional attitude
• Be available for resident functions, community events, and weekends
• Perform other duties as required
• Maintain all leasing office standards

Requirements

• High school diploma or equivalent; college preferred
• 1-year customer service or sales experience (or relevant education)
• In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
• Strong computer skills including Microsoft Office (Word, Excel)
• Excellent English communication skills, verbal and written
• Ability to walk apartments and grounds, including steps and stairs
• Occasional lifting of up to 20 pounds
• Availability to work weekends and holidays
• Valid driver’s license

FSLA Status: Non-Exempt

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Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Management