Leasing Consultant

Coastal Ridge Real Estate; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Coastal Ridge Real Estate is seeking a Leasing Consultant in Richmond, VA to support leasing efforts and daily resident interactions. You'll create exceptional experiences for prospective and current residents while hitting individual and team leasing goals.

You'll greet prospects, provide tours, handle objections, and guide applicants through the screening and lease process. The role emphasizes quick follow-up, accurate record keeping, and collaborative marketing.

Qualifications

• Prior leasing and sales experience preferred, especially in multifamily or student housing.
• Strong computer literacy and quick learner of new systems.
• Familiarity with Entrata, OneSite or RealPage software.
• Proficient with Microsoft Excel (formulas, sorting, filtering) a plus.

Responsibilities

• Greet prospects, give tours, and close leases while addressing objections.
• Manage inquiries via phone, email, or in person within 24 hours.
• Support marketing initiatives and resident event planning.
• Maintain accurate lead and lease records and follow up effectively.

Skills

Leasing

Customer service

Communication

Sales

Microsoft Excel

Education

High school diploma or equivalent

Tools

Entrata

OneSite

RealPage

Job description

As a Leasing Consultant, you'll play a critical role in the leasing efforts and day-to-day resident interactions at your community. You'll create exceptional experiences for prospective and current residents while achieving individual and team leasing goals. This full-time, non-exempt position reports to the Property Manager.

Where You'll Work:

Ascend Richmond Student Living is a brand new off-campus student housing apartment community located in Richmond, VA, less than 4 blocks away from the VCU campus and 1 block from the Sports Medicine Building and Siegel Center. We offer various studio, 1, 2, 3, and 4-bedroom fully furnished apartments for rent near Virginia Commonwealth University, featuring a custom furniture package, stainless steel appliances, quartz countertops, luxury plank flooring, high-speed Wi-Fi and smart TV included, a washer and dryer, USB charging ports, and plenty more!

What You'll Own:

• Contribute to individual and team leasing targets, consistently striving to meet or exceed goals.
• Greet, engage, and build rapport with prospective residents, creating memorable and positive first impressions.
• Provide tours that showcase the property's features and benefits while tailoring the experience to each prospect's needs.
• Confidently close the leasing process by addressing objections, highlighting benefits, and securing commitments.
• Manage leasing inquiries by responding quickly and effectively through phone, email, or in person, ensuring all communication occurs within 24 hours.
• Enter and maintain accurate lead information in Entrata and proactively follow up with prospects through warm calls, emails, or letters.
• Develop a deep understanding of site leasing trends, traffic patterns, and product availability to effectively guide prospects toward leasing decisions.
• Ensure the office, model units, clubhouse, and all common areas along the tour route are impeccably maintained, reporting any issues to the appropriate team member.
• Participate in community marketing initiatives, outreach efforts, and resident event planning and execution.
• Guide prospects through the application process, ensuring compliance with screening procedures and accuracy in lease execution.
• Collect move-in related fees and ensure all paperwork and funds are properly handled.
• Provide exceptional customer service by addressing resident inquiries, processing service requests, and assisting with day-to-day resident needs.
• Maintain and manage the community waitlist, communicating updates with prospects as needed.
• Perform other duties as assigned.

What You'll Bring:

• High school diploma or equivalent required.
• Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions including but not limited to PA, IL, NJ and IA.
• Previous leasing and sales experience preferred; experience in multifamily or student housing is a plus.
• Strong computer literacy and the ability to learn new systems quickly
• Familiarity with property management software such as Entrata, OneSite, or RealPage preferred.
• Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering, is a plus.
• Ability to participate in emergency duties as needed.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 900 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You'll Get:

As a Coastal Ridge Real Estate associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.