Leasing Consultant

Socket.dev; BLOOMINGTON (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid holidays

PTO accruals

Job summary

StuartCo in Bloomington, MN is seeking a full-time Leasing Consultant to join District and The Knox Apartments. The role focuses on leasing apartments, marketing the community, and delivering excellent customer service to current and prospective residents.

The position involves conducting tours, processing leases, and supporting occupancy goals. Typical hours and rotating shifts are described, with benefits and workplace duties outlined in the description.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of leasing, sales, or customer service experience.
• Strong interpersonal and sales skills with ability to close leases.
• Basic knowledge of leasing practices and customer service principles.
• Proficiency in Microsoft 365; property systems experience preferred.
• Ability to work in a fast-paced, customer-facing environment.

Responsibilities

• Maintain current knowledge of apartment availability, pricing, floor plans, and community features.
• Greet prospective residents in person, by phone, and electronically.
• Assess prospects' needs and present appropriate housing options.
• Conduct property and apartment tours, highlighting amenities and features.
• Accurately complete guest cards and maintain prospect data in the property management system.
• Follow up with prospects in a timely manner and maintain consistent sales follow-through.
• Prepare and process lease applications and leasing documentation accurately and on time.
• Explain lease terms, policies, and community rules to new and renewing residents.
• Support the community's lease renewal program and maximize resident retention.
• Assist with preparation of marketing materials, flyers, and outreach efforts.
• Prepare property and move-in packets.
• Monitor and report leasing activity and trends as requested.
• Provide excellent customer service to residents and visitors.
• Assist with day-to-day office operations and community activities.
• Work closely with the Property Manager and Assistant Property Manager to ensure units are ready for move-in.
• Attend staff meetings and training sessions as required.

Skills

Interpersonal skills

Sales skills

Microsoft 365

Customer service

Education

High school diploma or equivalent

Tools

Property management systems

Job description

StuartCo, founded in 1970, represents a diverse array of market-rate and affordable apartment and townhome options in popular urban and suburban locations. We also offer senior housing campuses.

District and The Knox Apartments are seeking a professional full-time Leasing Consultant to join their team in Bloomington, MN. The Leasing Consultant is responsible for representing the community to prospective residents, leasing apartment homes, and providing exceptional customer service to current and future residents. This role focuses on achieving occupancy and revenue goals by effectively marketing the community, conducting property tours, executing leases, and fostering positive resident relationships. The ideal candidate is sales-oriented, customer-focused, and thrives in a fast-paced property environment.

Working Hours:

Typically, FT38, Tuesday - Friday, 9:00 am - 5:00 pm, Saturday 10:00 am - 4:00 pm. Property office hours may vary from property to property. You may be asked to flex your schedule to meet the demands of the business.

Benefits:

• Health, Flexible Spending Account, Dental, Vision, Life, ADD, LTD, STD, Critical Illness, Accident, and 401(K).
• 9 Paid Holidays
• Generous PTO accruals

https://www.stuartco.com/careers

Key Responsibilities

Leasing & Sales Activities

• Maintain current knowledge of apartment availability, pricing, floor plans, and community features
• Greet prospective residents in person, by phone, and electronically
• Assess prospects' needs and present appropriate housing options
• Conduct property and apartment tours, highlighting amenities and features
• Accurately complete guest cards and maintain prospect data in the property management system
• Follow up with prospects in a timely manner and maintain consistent sales follow-through
• Prepare and process lease applications and leasing documentation accurately and on time
• Explain lease terms, policies, and community rules to new and renewing residents

Marketing & Occupancy Support

• Support the community's lease renewal program and maximize resident retention
• Assist with preparation of marketing materials, flyers, and outreach efforts
• Prepare property and move-in packets
• Monitor and report leasing activity and trends as requested

Resident Relations & Office Support

• Provide excellent customer service to residents and visitors
• Assist with day-to-day office operations and community activities
• Work closely with the Property Manager and Assistant Property Manager to ensure units are ready for move-in
• Assume responsibility for front office operations when management is off-site
• Attend staff meetings and training sessions as required

Administrative & Compliance Responsibilities

• Follow established policies for applicant qualification, screening, and acceptance
• Maintain confidentiality of resident, financial, and company information
• Ensure compliance with company policies and fair housing requirements
• Perform other duties and special projects as assigned

Required Qualifications

• High school diploma or equivalent required
• 0-2 years of leasing, sales, or customer service experience
• Strong interpersonal and sales skills with ability to close leases
• Basic knowledge of leasing practices and customer service principles
• Proficiency in Microsoft 365; property systems experience preferred
• Ability to work in a fast-paced, customer-facing environment

Key Competencies

• Sales effectiveness and persuasion
• Customer service and engagement
• Communication and interpersonal skills
• Follow-through and responsiveness
• Time management and organization
• Professionalism and adaptability

Requirements

Physical Requirements

• Ability to sit, stand, walk, and move throughout the property
• Ability to lift up to 25 pounds occasionally
• Ability to use standard office equipment and property management tools

Working Hours

Works 40 hours per week. Schedule may include weekdays, evenings, weekends, and holidays based on property needs. Property office hours may vary, and additional hours or on call availability may be required.

Environment

This position works both indoors in a climate controlled office environment and outdoors while conducting property tours and resident assistance, with exposure to seasonal weather conditions.

General Notes

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties and hours as needs prevail.
• StuartCo is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.