Leasing Consultant

DMA Companies; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking boutique real estate firm as a Leasing Consultant in vibrant Austin, Texas. This exciting role involves managing the leasing process, providing exceptional customer service, and building relationships within a luxury community. You'll play a key part in achieving occupancy goals while ensuring resident satisfaction through professional interactions. With a commitment to work/life balance and employee development, this company fosters a supportive environment where your contributions truly matter. If you thrive in a dynamic setting and are passionate about helping others find their homes, this opportunity is perfect for you.

Qualifications

• 1+ years of leasing experience in property management.
• Strong communication and customer service skills required.

Responsibilities

• Manage the leasing process from start to finish.
• Ensure resident satisfaction and achieve leasing goals.
• Handle applications and maintain accurate resident files.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Analytical Mindset

Education

High School Diploma

Tools

RealPage

Microsoft Office

Onesite

Job description

Join to apply for the Leasing Consultant role at DMA Companies.

DMA Companies is a boutique real estate firm headquartered in Austin, Texas, specializing in the development, consulting, and management of top-notch, mixed-income, mixed-use communities. We focus on providing affordable and special needs housing nationwide through various private, state, and federal financing options. Our corporate structure includes three service lines: DMA Development Company, DMA Properties, and DMA Property Advisors, all dedicated to affordable multifamily housing development and management.

Why Work at DMA?

At DMA, our focus is on people. We prioritize customer service and foster a culture where employees are valued and supported through work/life balance, benefits, development opportunities, and recognition events. Our leadership emphasizes a people-first mentality that permeates all levels of the organization.

About the Community: An affordable, luxury community with 500+ units located in Austin, TX.

Summary and Responsibilities:

As the Leasing Consultant, you will work under the Property Manager to manage the leasing process from start to finish. Your role involves presenting the community in an energetic and friendly manner, building relationships, and creating excitement. You will provide excellent customer service, resolve resident issues, and support leasing and occupancy goals.

• Ensure resident satisfaction through professional customer service to current and prospective residents.
• Achieve weekly leasing and marketing goals.
• Maintain occupancy levels by showing, leasing, and managing waitlists.
• Inspect tour paths and vacant units regularly.
• Verify applications, gather documentation, process approvals or denials.
• Prepare move-in packets and update unit availability daily.
• Process maintenance requests and follow up.
• Handle collections according to company standards.
• Support community phone inquiries and assist management.
• Maintain accurate resident files and manage move-in schedules.
• Resolve resident complaints and conduct move-out inspections as needed.
• Stay informed on industry standards, fair housing laws, and HUD & LIHTC regulations.
• Perform additional duties as assigned.

Qualifications for Success:

• High School diploma or equivalent.
• Knowledge of property management, tax credit programs, and RealPage software.
• At least 1 year of leasing experience.
• Strong communication, organizational, and multitasking skills.
• Professional demeanor, reliability, and excellent customer service skills.
• Analytical mindset, ability to follow processes, and willingness to learn.
• Ability to work flexible hours, including weekends and emergencies.
• Proficiency in Microsoft Office, Internet, RealPage, Onesite, and related tools.

Physical and Work Environment:

This role involves intermittent sedentary work with mobility required for touring and inspecting apartments. It includes standing, walking, climbing stairs, and occasional physical activities such as pushing, pulling, reaching, and lifting up to 20 lbs. The role requires good vision and hearing for communication and paperwork, working both indoors and outdoors under various weather conditions.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Management