Leasing Consultant

Friedman Real Estate; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Friedman Real Estate is seeking a Leasing Consultant for its on-site team in Ann Arbor, MI. You will greet prospects, conduct tours, explain lease terms, and guide applicants from inquiry to move-in.

You will prepare lease documents, manage renewals, and contribute to resident retention initiatives while maintaining accurate records in property management systems. The role requires strong leasing, communication, and customer-service skills, plus familiarity with property management software.

Qualifications

• High school diploma or equivalent required; additional education or real estate/property management certifications are a plus.
• Experience with leases and lease administration preferred.
• Strong leasing-related skills and knowledge of multifamily housing.
• Resident-focused skills for retention and customer service.
• Excellent communication with residents, vendors and internal teams.
• Knowledge of fair housing regulations beneficial.
• On-site work with some evenings or weekends as needed.

Responsibilities

• Greet prospective residents and conduct property tours.
• Explain lease terms and guide applicants from inquiry to move-in.
• Prepare and process lease documents and manage renewals.
• Assist with resident retention initiatives and maintain records in PM systems.
• Coordinate with maintenance/management to address service requests.
• Support marketing activities and maintain a professional office/model unit appearance.

Skills

Leasing experience

Resident retention

Communication skills

Multifamily housing

Property management software

CRM tools

Office applications

Education

High school diploma or equivalent

Real estate certification (optional)

Tools

Property management software

CRM tools

Office applications

Job description

Company Description

Friedman Real Estate is one of the largest privately held full-service commercial real estate organizations in the United States, offering advisory, property management, brokerage, construction, and design services. The company manages over 140 properties, including more than 10,000 apartment homes and 15 million square feet of commercial space nationwide. Its brokerage division actively handles over 800 listings for lease or sale, totaling more than 100 million square feet and over $20 billion in closed transactions. With more than 30 years of experience as an owner and manager of commercial property, Friedman focuses on achieving results that align with clients’ financial and operational objectives. Core service areas include brokerage services, multifamily management, commercial and facilities management, construction and design, and capital markets and advisory services.

Role Description

The Leasing Consultant is a full-time, on-site position located in Ann Arbor, MI, responsible for supporting occupancy goals and delivering a positive resident experience. Day-to-day responsibilities include greeting prospective residents, conducting property tours, explaining lease terms, and guiding applicants through the leasing process from initial inquiry to move-in. The role also involves preparing and processing lease documents, managing lease renewals, assisting with resident retention initiatives, and maintaining accurate records in property management systems. The Leasing Consultant responds to resident inquiries, addresses routine service concerns by coordinating with maintenance and management teams, and helps ensure that community policies and fair housing regulations are followed. Additional duties include participating in marketing activities, maintaining a professional appearance of the office and model units, and collaborating with team members to meet occupancy and revenue targets.

Qualifications

• Candidates should possess strong leasing-related skills, including experience with leases and lease administration.
• Candidates should possess resident-focused skills in resident retention and customer service to support a positive living experience.
• Candidates should possess excellent communication skills for interacting with prospective and current residents, vendors, and internal teams.
• Prior experience in multifamily housing, property management, or real estate leasing is preferred.
• Ability to work on-site, including some evenings or weekends as needed, and to manage multiple priorities in a fast-paced environment.
• Basic proficiency with property management software and standard office applications (e.g., email, spreadsheets, CRM tools).
• Knowledge of fair housing laws and general leasing regulations is beneficial.
• High school diploma or equivalent required; additional education or relevant certifications in real estate or property management are a plus.