Leasing Concierge & Community Builder

Commonplace; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, vision, life, and 401

Paid vacation, sick time, and holidays

Job summary

CommonPlace in Charlotte is seeking a Leasing Consultant to welcome prospective residents, lead tours, and showcase apartments and community features. You will guide applicants through the leasing process and maintain accurate resident files.

Dedicated customer service, strong communication, and reliability are essential as you implement marketing strategies, respond to inquiries, and support lease renewals in a dynamic, community-focused environment.

Qualifications

• Availability to work Monday–Friday, with some weekends as needed.
• Leasing experience preferred.
• Professional, courteous, and adaptable in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Basic computer skills (MS Office; OneSite/Appfolio experience preferred).
• Customer service or sales background is a plus.
• Ability to sit, stand, and walk for extended periods.

Responsibilities

• Welcome prospective residents, lead tours, and showcase apartments, amenities, and community features.
• Ensure all model units, common areas, and tour paths are clean and ready to impress.
• Guide applicants through the full leasing process: applications, screenings, deposits, lease agreements, and move-ins.
• Keep resident files accurate and up to date.
• Enforce renter’s insurance compliance.
• Maintain strong knowledge of the local market and competitor communities.
• Implement marketing strategies and use digital tools to generate leads.
• Respond quickly to all leads and follow up consistently.
• Build lasting relationships with prospects and residents through excellent communication.
• Support lease renewals by preparing documents, meeting with residents, and ensuring smooth renewals.
• Collaborate with the maintenance team to ensure curb appeal and move-in readiness.
• Plan and participate in resident events that build a sense of community.
• Handle resident requests and concerns with care and professionalism.
• Represent CommonPlace with a polished, positive appearance and attitude.
• Follow Fair Housing laws and company policies consistently in every interaction with prospects, applicants, and residents.

Skills

Strong communication skills

Leasing experience

Basic computer skills

Customer service background

Adaptable in fast-paced environment

Ability to sit/stand/walk

Tools

OneSite

Appfolio

Microsoft Office

Job description

CommonPlace in Charlotte is seeking a Leasing Consultant to welcome prospective residents, lead tours, and showcase apartments and community features. You will guide applicants through the leasing process and maintain accurate resident files.

Dedicated customer service, strong communication, and reliability are essential as you implement marketing strategies, respond to inquiries, and support lease renewals in a dynamic, community-focused environment.