Leasing Associate

Bernstein Management Corporation; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical plan options

Rent discount at BMC properties

Job summary

Bernstein Management Corporation seeks a Leasing Associate for the Shay property in NW DC, a 240-unit community. You will meet with prospective residents, showcase apartments and amenities, and guide tours along the team’s established path, delivering outstanding service and sales results.

This role includes training, performance reviews, and opportunities for growth within BMC. Weekend/holiday availability and strong teamwork are required; compensation ranges $22–$24 per hour plus bonus

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience required.
• Strong sales, marketing, and customer service skills.

Responsibilities

• Meet with prospective residents and present available apartments that best fit their desires and budget.
• Present apartments, amenities and overall community to prospective residents using your team's established tour path.
• Answer inquiries from prospective residents; use standard sales techniques to encourage a visit to your community. Ensure prospect data is entered in a timely manner to comply with Fair Housing laws.
• Utilize standard sales closing methods to sell the prospective resident on available units.
• Greet prospective residents professionally and build a rapport with them.
• Complete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in property management system for compliance with Fair Housing laws.
• Assist your assigned community(ies) in gathering information from prospective residents after they have indicated a desire to move to the property.
• Assist your assigned community(ies) with completing market surveys, which will include gathering current occupancy, rental rates and concessions.
• Proactively partner with your team and marketing department on efforts to promote the property
• Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year
• Be available to work a varied schedule, including weekends and some holidays as required
• Maintain a positive and professional customer service attitude
• Attend periodic training seminars for leasing consultants to improve marketing and sales techniques
• Answer office phone, greet visitors, assist with building deliveries, etc.
• File miscellaneous documents to/from tenants, contractors, etc.
• Respond to tenant maintenance calls and dispatch to appropriate engineering personnel
• Assist with coordination of contractor and vendor services
• Excellent attendance is required to perform the essential functions of this position
• Other duties as trained for and are qualified to do.

Skills

Outstanding sales

Marketing skills

Time management

Multi-tasking

Industry knowledge

Communication

Customer service

Ability to work varied schedule

Education

High school diploma or equivalent

Tools

Yardi

Job description

Bernstein Management Corporation (BMC) has been a regional leader in real estate management for more than 70 years. BMC’s investment affiliate is a fully discretionary, private real estate fund with assets valued at over $2.0 billion, low leverage and significant capacity to make additional investments. Focusing exclusively on the Washington D.C. metropolitan area, the portfolio currently includes 80+ properties representing over 5,800 residential units and 3.4 million square feet of commercial space including office, retail and industrial assets. BMC’s team of over 230 industry experts manage the portfolio with a hands-on, vertically integrated approach. For more information, visit www.bmcproperties.com.

As a BMC Leasing Associate, you are polished, outgoing and people-focused with a strong attention to detail. You care as much about customer satisfaction as you do about getting the job done, and you maintain high standards for teamwork and accountability. You are an integral and valued member of BMC's Residential team, and will be relied on to guide the leasing strategy for the Shay property in NW DC, approximately 240 units.

BMC will provide you with the training necessary to perform this role successfully, in addition to periodic performance reviews and opportunities for growth within the company.

Job Responsibilities

• Meet with prospective residents and present available apartments that best fit their desires and budget
• Present apartments, amenities and overall community to prospective residents using your team's established tour path
• Answer inquiries from prospective residents; use standard sales techniques to encourage a visit to your community. Ensure prospect data is entered in a timely manner to comply with Fair Housing laws
• Utilize standard sales closing methods to sell the prospective resident on available units
• Greet prospective residents professionally and build a rapport with them
• Complete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in property management system for compliance with Fair Housing laws
• Assist your assigned community(ies) in gathering information from prospective residents after they have indicated a desire to move to the property
• Assist your assigned community(ies) with completing market surveys, which will include gathering current occupancy, rental rates and concessions
• Proactively partner with your team and marketing department on efforts to promote the property
• Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year
• Be available to work a varied schedule, including weekends and some holidays as required
• Maintain a positive and professional customer service attitude
• Attend periodic training seminars for leasing consultants to improve marketing and sales techniques
• Answer office phone, greet visitors, assist with building deliveries, etc.
• File miscellaneous documents to/from tenants, contractors, etc.
• Respond to tenant maintenance calls and dispatch to appropriate engineering personnel
• Assist with coordination of contractor and vendor services
• Excellent attendance is required to perform the essential functions of this position
• Other duties as trained for and are qualified to do.

Knowledge, Skills, and Abilities

• Proficient in Microsoft Office and ability to learn specialized software
• Outstanding sales and marketing skills
• Strong time management, attention to detail and organizational skills
• Ability to work a varied schedule, including weekends and some holidays as required
• Ability to learn and comply with industry legal requirements
• Ability to work in a fast-paced, multi-entity environment
• Ability to multi-task and follow through
• Ability to work under pressure
• Ability to communicate effectively
• Ability to respond to others' needs in a timely and courteous manner

Education and Experience

• High school diploma or equivalent
• At least 1-2 years customer service experience

Preferences

• Undergraduate Degree in Business, Sales, Marketing, or related field
• Experience with social media platforms such as Facebook, Twitter, Pinterest, Yelp, etc.
• Experience with Yardi, property management accounting system

BMC's People First Commitment

At BMC, we know that work/life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.

• paid time off
• medical plan options
• 401K match with immediate vesting
• rent discount at BMC properties
• paid volunteer leave
• gym membership contributions
• company-wide social outings

The market-based pay range for this role is $22 to $24 per hour (plus additional bonus and commission incentives). The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

Bernstein is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.