Leasing Associate-The Shay

Bernstein Management Corporation; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical plan options

401K match

Rent discount at BMC properties

Gym membership contributions

Company-wide social outings

Job summary

Bernstein Management Corporation in Washington, DC is seeking a polished Leasing Associate to manage the Shay property in NW DC, a 245-unit residential community. You will meet with prospective residents, present apartments and amenities, and guide leasing using established tour paths.

Training is provided, with periodic performance reviews and growth opportunities within the Residential team. The role emphasizes excellent customer service, strong sales skills, and adherence to Fair Housing

Qualifications

• High school diploma or equivalent required.
• 1-2 years in sales or customer service preferred.
• Undergraduate degree in Business, Sales, Marketing, or related field preferred.

Responsibilities

• Meet with prospective residents and present available apartments that best fit their desires and budget.
• Present apartments, amenities and overall community to prospective residents using your team's tour path.
• Answer inquiries from prospective residents and use standard sales techniques to encourage visits.
• Utilize standard sales closing methods to sell the prospective resident on available units.
• Greet prospective residents professionally and build rapport.
• Complete prospect follow-up and record activities for Fair Housing compliance.
• Assist with market surveys, gathering occupancy, rental rates and concessions.
• Partner with the team and marketing on efforts to promote the property.
• Maintain a positive and professional customer service attitude.
• Attend periodic training seminars for leasing consultants.

Skills

Customer service

Sales and marketing

Time management

Communication

Multitasking

Teamwork

Schedule flexibility

Education

High school diploma or equivalent

1-2 years sales or customer service experience

Undergraduate degree in Business, Sales, Marketing, or related field

Tools

Microsoft Office

Yardi

Job description

Bernstein Management Corporation (BMC) has been a regional leader in real estate management and investment for over 70 years. Focusing exclusively on the Washington DC metropolitan area, our portfolio currently includes 80+ properties representing over 5,000 residential units and 3.5 million square feet of commercial space including office, retail and industrial assets. Our team of over 200 real estate professionals manage the portfolio with a hands-on, vertically integrated approach. We are proud of the portfolio we've built and we embrace an ongoing commitment to put People First.

As a BMC Leasing Associate, you are polished, outgoing and people-focused with a strong attention to detail. You care as much about customer satisfaction as you do about getting the job done, and you maintain high standards for teamwork and accountability. You are an integral and valued member of BMC's Residential team, and will be relied on to guide the leasing strategy for the Shay property in NW DC, approximately 245 units.

BMC will provide you with the training necessary to perform this role successfully, in addition to periodic performance reviews and opportunities for growth within the company.

Job Responsibilities:

• Meet with prospective residents and present available apartments that best fit their desires and budget
• Present apartments, amenities and overall community to prospective residents using your team's established tour path
• Answer inquiries from prospective residents; use standard sales techniques to encourage a visit to your community. Ensure prospect data is entered in a timely manner to comply with Fair Housing laws
• Utilize standard sales closing methods to sell the prospective resident on available units
• Greet prospective residents professionally and build a rapport with them
• Complete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in property management system for compliance with Fair Housing laws
• Assist the team in gathering information from prospective residents after they have indicated a desire to move to the property
• Assist the team with completing market surveys, which will include gathering current occupancy, rental rates and concessions
• Proactively partner with your team and marketing department on efforts to promote the property
• Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year
• Be available to work a varied schedule, including weekends and some holidays as required
• Maintain a positive and professional customer service attitude
• Attend periodic training seminars for leasing consultants to improve marketing and sales techniques
• Answer office phone, greet visitors, assist with building deliveries, etc.
• File miscellaneous documents to/from tenants, contractors, etc.
• Respond to tenant maintenance calls and dispatch to appropriate engineering personnel
• Assist with coordination of contractor and vendor services
• Excellent attendance is required to perform the essential functions of this position
• Other duties as duties as trained for and are qualified to do.

Knowledge, Skills, and Abilities:

• Proficient in Microsoft Office and ability to learn specialized software
• Excellent customer service skills
• Outstanding sales and marketing skills
• Strong time management, attention to detail and organizational skills
• Ability to work a varied schedule, including weekends and some holidays as required
• Ability to learn and comply with industry legal requirements
• Ability to work in a fast-paced, multi-entity environment
• Ability to multi-task and follow through
• Ability to work under pressure
• Ability to communicate effectively
• Ability to respond to others' needs in a timely and courteous manner

Required Education and Experience:

• High school diploma or equivalent
• 1-2 years working in sales or customer service

Preferences:

• Undergraduate Degree in Business, Sales, Marketing, or related field
• Experience with social media platforms such as Facebook, Twitter, Pinterest, Yelp, etc.
• Experience with Yardi, property management accounting system

BMC's People First Commitment:

At BMC, we know that work/life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.

The market-based pay range for this role is $22 to $24 per hour (plus additional bonus and commission incentives). The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

Bernstein is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.