LEASING ASSOCIATE

GHP Management; Los Angeles (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

GHP Management is seeking a Leasing Associate to be the face of our communities in Los Angeles. You will greet prospective residents, guide them through tours, process applications and leases, and help deliver a superior living experience.

You will collaborate with the Community Manager, support marketing campaigns, and contribute to achieving occupancy goals while maintaining high service standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1-3 years' experience in sales or customer relations.
• Knowledge of Fair Housing preferred.
• Experience with Mystery Shopping programs is a plus.
• General computer skills required (MS Office, email, internet).
• Must have valid driver’s license and auto insurance.

Responsibilities

• Provide exceptional customer service and first impression at the property.
• Assist with inquiries, applications, tour coordination, lease processing and move-in.
• Support marketing efforts, campaigns and social media outreach to drive occupancy.
• Maintain resident retention programs and Reputation Management activities.

Skills

Customer service

Sales

Team player

Multitasking

Communication

Education

High school diploma

Equivalent experience

Tools

CRM software

MS Office

Social media

Job description

As a Leasing Associate, you will play a crucial role at GHP. You will be the “face” of the company and responsible for making an extraordinary long-lasting first impression. It is you who will be the first contact for our prospective residents, and it is you who will be the driving force in helping them find the best place to call home.REPORTS TO: Community Manager/Leasing ManagerHOW YOU WILL CONTRIBUTE:Customer Service:Create a sense of community and an outstanding living experience for new residentsAssists with all prospect inquiries including application process, tour coordination, lease administration, approval process, and move-in process to ensure the new resident has the best move in experience attainable.Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.Sales and Marketing:Creates excitement through creative campaigns, continuous outreach, and social mediaAdheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratioDevelops and maintains an on-going resident retention program through Reputation Management and Marketing ActivitiesCore Competencies and Professional Requirements:Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.Personable, positive, team-oriented mindset.Ability to multitask, work independently, manage competing requests and priorities.High school diploma or equivalent experience.1-3 years' practical experience in sales or customer relations.Knowledge of Fair Housing preferred.Previous experience with Mystery Shopping program.General computer skills required.Valid Drivers License and current car insurance on file will be required at some properties where driving is a necessary job function and alternative transportation isn't feasible.Physical Requirements:Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.Constantly positions self to bend, stoop, reach, lift.Occasionally lift/move/carry up to 25lbs with/without assistance.Frequently lift/move/carry 5lbsConstantly communicate, converse and exchange information with coworkers, vendors, residents and visitorsAbility to remain in a stationary position for extended periods of time.Ability to observe details at close range (within a few feet of the observer).Constantly operates computer, 10-key and other office productivity machinery.Constantly works in low to moderate noise levels.Constantly works in outdoor weather conditions.Cognitive Or Mental Requirements:ReadingWritingAbility to communicate clearly;Ability to deal with complex issues; andAttention to detail.Eligibility Requirements:Must have unrestricted work authorization to work in the United States; andMust be willing to submit to a background investigation.