Leasing Associate

AION; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

AION is seeking a Leasing Consultant for The Meridian South in Indianapolis. The role focuses on maximizing occupancy by conducting leasing activities, tours, and move-ins, while coordinating marketing and resident retention efforts.

Responsibilities include handling applications and payments, maintaining property standards, and delivering exceptional customer service. Weekend and holiday availability required; a valid driver's license is also needed.

Qualifications

• High school diploma or equivalent; college preferred.
• Excellent English communication skills, verbal and written.
• Customer service oriented with ability to network and respond promptly.

Responsibilities

• Conduct all leasing activities, respond to inquiries, give tours, and coordinate move-ins.
• Develop and monitor on-site marketing and referral programs.
• Attend marketing meetings and maintain property appearance and curb appeal.
• Process applications, rents and deposits; enter data into management systems.
• Ensure compliance with Fair Housing and occupancy standards.
• Support with renewals, notices, and resident events.

Job description

Under the direction of the Property Manager, the Leasing Consultant at The Meridian South in Indianapolis is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Duties and Responsibilities:

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings.
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative

• Inspect apartments with the new residents at move in and complete all the necessary paperwork.
• Support Assistant Property Manager with tracking renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees.
• Accurately enter all prospect and resident data into Real Page/ OneSite in a timely manner.
• Keep files, desk, and leasing area organized.
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Inspect market ready units and models each morning.

Customer Service

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Provide excellent customer service and display courteous and professional attitude toward all customers.
• Maintain availability for resident functions, community affiliated events and weekends.
• Perform other duties as required.
• Maintain all leasing office standards.

Requirements:

• High school diploma or equivalent, college preferred.
• In Pennsylvania or New Jersey, must obtain a real estate license within 120 days of hire
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally required to lift 20 pounds or less
• Must be available to work weekends and holidays
• Valid driver’s license

Equal Opportunity Employer
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