Leasing Agent

Confidential; North Aurora (IL); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vacation and sick leave

Paid holidays

Life insurance for full-time employees

Health Savings Account (HSA) and Flexi

Descripción de la vacante

Confidential is seeking a Leasing Agent to support multiple apartment communities in North Aurora, IL. You will provide excellent customer service, conduct property tours, manage leasing processes, and coordinate move-ins/move-outs, while maintaining accurate records. Weekend availability is required to meet business needs.

The role emphasizes relationship-building, organizational skills, and a sales-oriented approach to delivering outstanding service throughout the leasing process.

Formación

• High school diploma or equivalent.
• At least two years of multifamily leasing experience.
• Fluent reading/writing of English; basic math.
• Knowledge of Fair Housing laws is a plus.

Responsabilidades

• Deliver exceptional customer service to prospective and current residents, vendors, and staff.
• Conduct property tours and present available apartments; assist with leasing and rental applications.
• Coordinate move-ins and move-outs; maintain accurate leasing records.
• Respond to inquiries professionally and escalate issues as needed.
• Maintain current unit availability and property information; support market surveys.

Conocimientos

Customer service

Sales aptitude

Verbal and written communication

Organization

Attention to detail

Relationship-building

Educación

High school diploma or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Residential property management software

Descripción del empleo

Compensation: Starting at $20.00 per hour, depending on experience

Location: North Aurora, IL

About The Opportunity

Are you passionate about customer service, relationship building, and creating exceptional living experiences? We are seeking a motivated and personable Leasing Agent to support multiple apartment communities in the North Aurora, Illinois area.

This is an excellent opportunity for someone who enjoys a fast-paced, varied work environment and takes pride in helping prospective residents find their next home. The ideal candidate brings a positive attitude, strong organizational skills, and a sales-oriented approach to delivering outstanding service throughout the leasing process.

If you enjoy connecting with people, building relationships, and contributing to a successful team, we encourage you to apply.

• We offer competitive compensation based on experience and qualifications, along with a comprehensive benefits package that includes:
• Company-paid employee health insurance
• Vacation and sick leave
• Paid holidays
• Company-paid life insurance for full-time employees
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Exclusive employee discounts and additional perks

Position Summary

The Leasing Agent serves as a key point of contact for prospective and current residents, helping create a positive first impression and ensuring a seamless leasing experience. Supporting multiple apartment communities, this role is responsible for leasing activities, resident relations, administrative functions, and day-to-day property support.

The successful candidate will demonstrate excellent customer service, attention to detail, sound judgment, and the ability to manage competing priorities while maintaining professional standards and supporting overall property performance.

Weekend availability is required.

Key Responsibilities

Leasing & Customer Service

• Deliver exceptional customer service to prospective residents, current residents, and vendors.
• Conduct property tours, present available apartments, and support leasing and rental application processes.
• Coordinate resident move-ins and assist with move-outs to ensure a smooth transition.
• Respond to resident inquiries and concerns professionally, escalating issues to the appropriate supervisor when necessary.
• Maintain current and accurate unit availability, leasing records, and property information.
• Conduct and assist with market surveys to support competitive positioning.

Property Operations & Administration

• Process rental applications in accordance with established procedures and applicable Fair Housing requirements.
• Coordinate move-in calendars, confirm appointments, and verify that units meet established move-in standards.
• Submit and track resident maintenance requests.
• Receive, document, and process payments and collections in accordance with company policies.
• Maintain accurate resident files, leasing documentation, and other required records.
• Provide general administrative, clerical, and telephone support.
• Conduct move-out inspections and assist with related documentation and procedures.
• Participate in team meetings, company events, and other activities as required.
• Perform additional duties as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• At least two years of experience in multifamily leasing is required.
• Ability to read and write English fluently and perform intermediate mathematical calculations.
• Knowledge of Fair Housing laws and regulations preferred.

Technical Skills

• Intermediate computer and internet proficiency.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Experience with residential property management and leasing software preferred, including Yardi Voyager, RentCafe, LRO, Entrata, RealPage OneSite, MRI Software, AppFolio, ResMan, or Rent Manager. Familiarity with rental application processing and resident screening platforms such as Resident Check, is a plus.
• Ability to learn and effectively use property management systems and software.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication.
• Sales aptitude and confidence engaging prospective residents.
• Strong organizational skills, attention to detail, and administrative accuracy.
• Effective time management and the ability to prioritize competing demands.
• Professionalism and sound judgment when handling challenging or high-stress situations.
• Ability to handle payment collection responsibilities tactfully and consistently.
• Self-motivation, accountability, and the ability to work independently while contributing to a team.
• Commitment to ongoing learning and professional development.

Work Schedule & Physical Requirements

• Full-time position requiring reliable attendance and consistent performance.
• Must be available to work weekends, with occasional evenings, holidays, or extended hours as business needs require.
• Regularly required to sit, stand, walk, reach, speak, and hear.
• Occasional climbing may be required.
• Must be comfortable using a computer and telephone for extended periods.
• Must be able to recognize and respond to auditory and visual alarms.
• Participation in company meetings, events, and functions is required.

The employer is committed to providing equal employment opportunities and maintaining a professional, respectful, and inclusive workplace. Employment decisions are made in accordance with applicable federal, state, and local laws.