Leasing Agent

ModernHR; Colton (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Residential Leasing Agent to enhance leasing and marketing results while maintaining positive resident relations. This role involves scheduling onsite tours, responding to inquiries, and ensuring tenant satisfaction. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to manage various administrative tasks effectively. Join a dynamic team where your contributions will play a vital role in creating a welcoming community for residents.

Qualifications

• Strong knowledge of property leasing processes and real estate principles.
• Excellent customer service skills with a focus on building rapport with clients.

Responsibilities

• Leasing apartments and preparing leasing files for approval.
• Managing resident relations and handling maintenance work orders.
• Conducting market surveys and managing office inventory.

Skills

Customer Service

Communication Skills

Conflict Management

Administrative Tasks

Sales Skills

Tools

Yardi

Job description

The Residential Leasing Agent is responsible for the leasing and marketing results and for maintaining positive resident relations of the residential community. Scheduling onsite tours, responding to lease inquires and ensuring tenant satisfaction. Strong communication skills, customer focus and ability to handle various administrative tasks.

Duties & Responsibilities

• Prospects / Leasing apartments
• Prepares Leasing File / completes paperwork and file for final approval by Leasing Manager
• File the completed file after signed off by Leasing Manager
• Resident relations / assistance
• Maintenance work orders (open and close)
• Courtesy patrol memos - to be entered into Yardi for documentation
• Service / Emotional support animals -need documentation to be uploaded to Yardi & printed for file
• Market surveys
• Office Inventory - shortages or needs to be given to Administrative Assistant to order
• Payables / Mail or packages - Opens daily mail as per SOP
• Dispatch Emergencies
• Opening & closing office
• Work Order Follow up
• All other tasks assigned by Community Manager, Assistant Manager or Leasing Manager
• Strong knowledge of property leasing processes and real estate principles.
• Effective phone etiquette for professional communication with tenants and stakeholders.
• Ability to manage conflicts effectively while maintaining a positive environment.

Experience

• Excellent customer service skills with a focus on building rapport with clients.
• Proficient in administrative tasks, including data entry and record keeping.
• Familiarity with property maintenance procedures is a plus.
• Sales skills to effectively market properties and close leasing deals.

ModernHR is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.