Leasing Agent

SHM LLC; City of Rochester (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

SHM LLC, based in Rochester, NY, is seeking a Leasing Agent to support current and prospective residents and manage leasing activities while ensuring LIHTC compliance. You will explain apartment features, assist with applications, and maintain accurate resident files.

The role emphasizes customer service, organization, and delivering a positive move-in experience within our affordable housing portfolio.

Qualifications

• Experience in leasing, property management, or customer service preferred.
• Experience with LIHTC or other affordable housing programs preferred.
• Strong communication and organizational skills.

Responsibilities

• Respond promptly and professionally to prospective and current residents.
• Conduct property tours and explain apartment features, amenities, policies, and leasing requirements.
• Process rental applications and assist prospective residents throughout the leasing process.
• Collect and review required applicant and resident documentation.
• Assist with income and eligibility verification in accordance with affordable housing program requirements.
• Prepare and maintain accurate resident files and leasing documentation.
• Maintain a strong understanding of occupancy requirements and leasing procedures.
• Follow LIHTC and applicable affordable housing regulations and company policies.
• Communicate with applicants regarding missing documentation, application status, and next steps.
• Assist with renewals, recertifications, notices, and other resident-related administrative duties.
• Maintain accurate information in the property's leasing software.
• Support marketing and outreach efforts to maintain strong occupancy.
• Build positive relationships with residents and respond to questions professionally.
• Work closely with the Property Manager and other team members to achieve property goals.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Teamwork

Tools

Property management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Leasing Agent

Full Time Rochester, NY, US

3 days ago Requisition ID: 1131

Salary Range: $19.00 To $25.00 Hourly

Leasing Agent – Affordable Housing

Charlotte Harbortown
Pay:$19.00 per hour + bonus opportunities
Job Type: Full-time
Location: New York

About the Position

Charlotte Harbortown is seeking a motivated and customer-focusedLeasing Agent to join our property management team. The Leasing Agent will be responsible for providing exceptional service to current and prospective residents while supporting the leasing process and maintaining compliance with applicable affordable housing requirements.

This position is an excellent opportunity for someone who enjoys working with people, is highly organized, and takes pride in helping residents find a place they are proud to call home.

Experience withLIHTC (Low-Income Housing Tax Credit) or other affordable housing programs is highly valued.

Responsibilities

Respond promptly and professionally to prospective and current residents.

Conduct property tours and explain apartment features, amenities, community policies, and leasing requirements.

Process rental applications and assist prospective residents throughout the leasing process.

Collect and review required applicant and resident documentation.

Assist with income and eligibility verification in accordance with affordable housing program requirements.

Prepare and maintain accurate resident files and leasing documentation.

Maintain a strong understanding of property occupancy requirements and leasing procedures.

Follow LIHTC and applicable affordable housing regulations and company policies.

Communicate with applicants regarding missing documentation, application status, and next steps.

Assist with renewals, recertifications, notices, and other resident-related administrative duties as assigned.

Maintain accurate information in the property's property-management/leasing software.

Support marketing and outreach efforts to maintain strong occupancy.

Build positive relationships with residents and respond to questions or concerns professionally.

Work closely with the Property Manager and other team members to achieve property goals.

Maintain confidentiality of applicant and resident information.

Perform other duties as assigned.

Qualifications

Previous leasing, property management, residential housing, or customer service experience preferred.

Experience withLIHTC, affordable housing, Section 8, or other income-restricted housing programs preferred.

Strong customer service and communication skills.

Excellent attention to detail and organizational skills.

Ability to handle confidential information professionally.

Ability to work independently while also functioning effectively as part of a team.

Basic computer proficiency and ability to learn property-management software.

Professional, dependable, and positive attitude.

Ability to manage multiple priorities in a fast-paced environment.

Compensation

$19.00 per hour + bonus structure

Additional benefits and compensation details will be discussed during the interview process.

What We're Looking For

The ideal candidate is someone who enjoys working with people and understands that leasing is about more than filling apartments - it's about providing a positive experience from the initial inquiry through move-in and beyond.

Candidates with affordable-housing or LIHTC experience are encouraged to apply.