Leasehold & Home Ownership Advisor

Milton Keynes City Council; United States; Remote; USD 34,000 - 46,000; Full time

Benefits offered by this job

28 days annual leave

Local Government Pension Scheme

Family friendly policies

Employee benefits programme

Job summary

Milton Keynes City Council is recruiting a Home Ownership Coordinator to join the Home Ownership Team. You will act as a key contact for leaseholders and shared owners, guiding them through Right to Buy, leasehold matters and statutory consultations.

You will manage enquiries and cases, coordinate Section 20 consultations, and support Right to Buy applications, lease extensions, and service charge issues, while maintaining records and working with contractors and colleagues.

Qualifications

• Experience in a busy administrative or coordinator role.
• Excellent communication and stakeholder management.
• Strong IT/system literacy and record-keeping.
• Ability to prioritise and manage deadlines.
• DBS check required as part of pre-employment checks.

Responsibilities

• Act as a first point of contact for leaseholders, shared owners and stakeholders, managing enquiries and cases and providing clear advice and guidance.
• Manage Section 20 consultations, including issuing notices, maintaining accurate records, responding to observations and monitoring statutory deadlines.
• Manage the first stage of Right to Buy applications, completing eligibility checks, gathering information and progressing cases within statutory timescales.
• Support leasehold and shared ownership services, including solicitors' enquiries, staircasing, lease extensions, assignments and post‑completion processes.
• Investigate and help resolve complex leasehold and service charge disputes by reviewing leases, service charge information, property records, contractor costs and relevant legislation.
• Maintain accurate housing and property records, work effectively with contractors and stakeholders, and occasionally attend meetings or site visits when needed.

Skills

Communication

Organisational skills

Customer service

Problem solving

IT literacy

Tools

Microsoft Office

Job description

Milton Keynes City Council is recruiting a Home Ownership Coordinator to join the Home Ownership Team. You will act as a key contact for leaseholders and shared owners, guiding them through Right to Buy, leasehold matters and statutory consultations.

You will manage enquiries and cases, coordinate Section 20 consultations, and support Right to Buy applications, lease extensions, and service charge issues, while maintaining records and working with contractors and colleagues.