Leased Housing Program Representative

housingassistance; Hyannis (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible Work Environment

Paid Time Off

Medical Coverage

Dental and Vision Insurance

Retirement Plan

Life Insurance

Disability Coverage

Employee Assistance Program

Company Events

Job summary

Housing Assistance of Cape Cod is seeking a Program Representative to support participants in stable housing. You will verify incomes, calculate rents, manage certifications, and assist tenants and landlords to keep Leased Housing programs thriving.

The role requires meticulous organization, clear communication, and a compassionate approach to clients while ensuring compliance with HUD guidelines and HAC policies.

Qualifications

• Excellent organizational and time-management skills with attention to detail.
• Strong written and verbal communication while handling confidential information.
• Familiarity with Microsoft Office and a detail-oriented approach.
• Ability to prioritize tasks and maintain a friendly, compassionate demeanor.

Responsibilities

• Verify incomes and calculate rents for Leased Housing participants.
• Manage certifications and support tenants and landlords to keep HAC programs compliant.
• Handle recertifications, status changes, income adjustments, payments, and eligibility per HUD standards.
• Maintain accurate records and report data per HUD and HAC requirements.
• Collaborate with inspectors and partners to coordinate inspections and resolve violations.

Skills

Organizational skills

Time-management

Written & verbal communication

Confidentiality awareness

Education

Bachelor’s degree in Human Services or related field

Tools

Microsoft Office

Job description

Position Summary:

As a Program Representative with Housing Assistance of Cape Cod, you’ll be the go-to expert for keeping participants in stable housing. From verifying incomes and calculating rents to managing certifications and supporting tenants and landlords, you’ll play a key role in making sure our Leased Housing programs thrive. This position is ideal for a detailed problem-solver with a compassionate approach and a commitment to improving lives.

Essential Functions:

• Policy Knowledge: Stay up-to-date on state and federal housing regulations and HAC policies to ensure compliance.
• Participant Support: Guide clients through all necessary procedures to maintain their housing program participation.
• Ongoing Transaction Management: Handle recertifications, changes in family status, income adjustments, tenant payments, and program eligibility accurately according to federal guidelines.
• Data Management: Keep accurate records, report data per HUD standards, and ensure compliance with EOHLC benchmarks.
• Collaboration: Work with inspectors for timely property inspections, investigate program violations, and manage voucher terminations as needed.

Additional Responsibilities:

• Encourage participation in programs like Family Self-Sufficiency (FSS).
• Maintain client files, adhere to EOHLC verification standards, and collaborate with internal and external partners to support housing goals.
• Attend required meetings, trainings, and workshops to remain updated and effective in your role.

Required Certifications (to be obtained within six months):

• HCV Occupancy Certification
• HCV Rent Calculation Certification
• HCV Specialist Certification
• EIV Workshop and Training
• Fair Housing & Reasonable Accommodation Certification

Required Skills and Experience:

• Exceptional organizational and time-management skills
• Strong written and verbal communication, with sensitivity to client confidentiality
• Familiarity with Microsoft Office and a detail-oriented approach
• Ability to prioritize tasks and maintain a friendly, compassionate demeanor

Preferred Qualifications:

• Bachelor’s degree in Human Services, Business Administration, Accounting, or related field
• Experience with government program administration, banking, or assisting individuals in distress

Work Environment and Requirements:

This position is based in an office environment with regular hours. Physical requirements include frequent sitting, typing, and visual and auditory tasks, while mental demands involve organizing tasks, analyzing data, and interacting with clients.

Why Choose HAC?

We take care of our team so they can take care of our community. HAC offers a supportive, flexible work environment and an outstanding benefits package, including:

• Flexible Work Environment to support your work-life balance.
• Generous Paid Time Off: Vacation, Sick Time, and 13 Holidays.
• Paid Family Leave for when life calls.
• Comprehensive Medical Coverage with low premiums and deductibles, plus company contributions to a Health Reimbursement Arrangement (HRA) worth thousands.
• Flexible Spending Accounts for healthcare and dependent care.
• Dental and Vision Insurance to keep you smiling.
• Life Insurance and Disability Coverage paid by the company, plus voluntary supplemental plans.
• 403(b) Retirement Plan with company contributions to secure your future.
• Employee Assistance Program (EAP) offering support when you need it.
• Fun and Engaging Company Events: From bowling to beer tastings, we value a workplace where you can connect with your colleagues.
• Exclusive Employee Discount Programs for extra savings.

AAP/EEO Statement

The Housing Assistance Corporation (“HAC”) is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.