Lead Leased Housing Program Representative

Community Teamwork; Lowell (MA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

401(k) contributions

Career development

Job summary

Community Teamwork in Lowell, MA is seeking a Lead Leased Housing Program Representative. The role supports the Housing Choice Voucher program by guiding participants and providers, ensuring eligibility, and managing subsidies with accuracy.

You will maintain participant caseloads, document workflows, and comply with HUD and CTI policies while delivering professional, compassionate service to the community.

Qualifications

• High School Diploma or equivalent education.
• 2-4 years previous related experience; ability to organize details with high accuracy.
• Excellent organizational skills to manage ongoing projects.
• Ability to collect and analyze financial and other data per guidelines.
• Proficiency in math and Microsoft Office or similar tech.
• Sensitivity to needs of diverse, low income populations; able to handle stressful situations.

Responsibilities

• Oversee Leased Housing Program Representatives.
• Assist with program orientation and ongoing compliance training.
• Monitor quality assurance and compliance with the Compliance Manager.
• Participate in supervision meetings with program staff.
• Assist participants and providers with procedures for recertifications, relocations, rent adjustments, and income changes.
• Educate participants and providers on responsibilities and regulations to avoid violations.
• Explain program requirements and procedures to participants and providers as needed.
• Ensure compliance with regulations and policies for each Leased Housing program.
• Maintain tenant files and program documentation; enter data to databases on deadlines.
• Monitor compliance and follow up on program violations.
• Process participant terminations for non-compliance.
• Uphold CTI values of Equity, Integrity, Compassion.

Skills

Organizational skills

Data analysis

Customer service

Verbal and written communication

Multi-tasking

Bilingual

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Lead Leased Housing Program Representative

Pay Range $30 - $35 per hour

Company Overview

Community Teamwork is a private non‑profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

As part of the Leased Housing team, the Lead Leased Housing Program Representative is responsible for providing information and assistance to participants of the Housing Choice Voucher Program and housing providers concerning eligibility and program requirements, the provision of services, and subsidy administration. The position maintains a participant caseload and the corresponding documentation in compliance with program regulations. The position supports the mission and objectives of the Leased Housing programs through the delivery of professional and knowledgeable services to the community.

Essential Functions and Responsibilities

• Oversee Leased Housing Program Representatives
• Assist with program orientation and ongoing compliance training of program reps
• Monitor quality assurance and compliance in collaboration with Inspections & Quality Control Compliance Manager
• Participate in weekly and monthly supervision meetings with Program Reps and Program Director
• Assist Participants and Housing Providers with all procedures necessary in maintaining their program participation, including recertifications, relocation and leasing, processing timely rent increase requests, annual and interim income adjustments, changes in family composition, transfers, and other policies or procedures in compliance with EOHLC Admin Plan and CTI policies
• Educate program participants and housing providers as to the respective responsibilities, regulations and obligations under the program requirements and fair housing laws to avoid violations, damage to property or other issues that could result in eviction, loss of funding eligibility or program participation. Participate in informal hearings to support participant's participation and tenancy
• Explain program requirements, regulations and procedures to participants and housing providers, as needed
• Implement and ensure compliance with regulations, policies, and procedures specific to each Leased Housing program
• Maintain 6-tab tenant files, program documentation, active participant caseload, monitor and track documentation in accordance with policies and procedures and as prescribed by EOHLC Administration Plan and HUD Regulations
• Enter required data into program database to meet required deadlines
• Monitor compliance by all parties and follow up on, any/or all program violations in accordance with the EOHLC Administrative Plan
• Initiate and process participant terminations for failure to comply with program regulations, prepare paperwork and participate in informal hearing process
• Uphold the values of CTI - Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications

• High School Diploma or equivalent education
• 2-4 years previous related experience. Ability to organize details and process information with high degree of accuracy. Timeliness and accuracy are skills essential to this position
• Excellent organizational skills with the ability to manage ongoing projects concurrently
• Ability to collect and analyze financial and other data following guidelines to determine eligibility
• Proficiency in math, Microsoft Office or similar technology
• Sensitivity to the needs of diverse, low income populations. Demonstrated ability to handle emotionally stressful situations and manage conflict
• Ability to manage several tasks at once
• Effective customer service, interpersonal and communications skills - both verbal and written
• Required to attend all EIV Workshops, Tracker and EOHLC trainings that relate to the administration of the department functions

Preferred Qualifications

• Familiarity with HUD/EOHLC housing program regulations and eligibility requirements
• Bilingual skills (English/Spanish or English/Khmer)

Benefit Information*

At Community Teamwork, our employees enjoy best‑in‑class benefits to support their physical, financial and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401(k) retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
• The stated pay range represents the Agency's good‑faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.