Lease Deliveries Coordinator

Penske-Vehicle-Services; Plano (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off (PTO)

Short-term and long-term disability

Performance-based bonus incentive

Job summary

Penske Vehicle Services in Plano, TX is seeking a Plano Lease Deliveries Coordinator to ensure a customer-service-focused delivery of new company vehicles for Toyota employees and Departments at the Plano headquarters.

You will work closely with Toyota staff and executives to schedule pickups, demonstrate features, assist with lease signing, and help with vehicle personal configuration and registrations.

Qualifications

• High School diploma or GED required; associate or bachelor’s degree preferred.
• Excellent customer service skills with strong verbal and written communication.
• High energy, strong work ethic, and desire to succeed.
• Strong analytical and computer skills; ability to multi-task.
• Organized and effective in a fast-paced environment.
• Ability to lift up to 50 lbs. and handle delivery-related tasks.
• 401(k) with employer match, PTO, disability and bonus programs.

Responsibilities

• Deliver company vehicles to Toyota employees and departments at the Plano HQ with a dealership-like experience.
• Coordinate pre-delivery communications, sign contracts, and ensure electronic signatures.
• Assist with registrations, plating, and required documentation for deliveries.
• Schedule pickups, track delays, escalate to management when needed, and propose improvements.
• Support delivery coordination for non-headquarters locations as needed.
• Provide excellent customer service via email, chat, and phone.

Skills

Customer service

Verbal and written communication

Multi-tasking

Analytical and computer skills

Fast-paced environment adaptation

Education

High School diploma or GED

Associates or Bachelors degree

Job description

Career Opportunities with Penske Vehicle Services

Current job opportunities are posted here as they become available.

Position: Plano Lease Deliveries Coordinator

Reports To: Vehicle Lifecycle Manager

Description

The Penske Vehicle Services - Plano Lease Deliveries Coordinator ensures a customer-service-focused delivery of new company vehicles for Toyota employees and Departments located at the Plano, TX headquarters office. The person works closely with Toyota employees, Department Managers, and Executives or Assistants, to schedule pickup of new vehicles. During the appointment, emphasis is placed on the excitement of getting a new vehicle, explanation and demonstration of the safety features and technology of the vehicle, and assistance with the vehicle's personal configuration such as connecting the person's phone to the vehicle via Bluetooth. Delivery appointments also include assistance with signing and understanding the lease agreement, payroll deduction forms, Toll Tag registration and other items. As time allows, the Coordinator will assist a team with the delivery process for non-headquarters deliveries.

Essential Job Functions:

Company Car Deliveries:

• For deliveries at the Toyota headquarters campus, ensure that all applicable pre-delivery and appointment communication is arranged, and all applicable agreements and contracts are made available for the Client employee to electronically sign
• For deliveries outside of the Toyota headquarters campus, work with a team of other Coordinators to ensure that dealerships nationwide are provided with the necessary documentation to register and deliver a vehicle and that all applicable agreements and contracts are made available for the Client employee to electronically sign
• Ensure that Client employees have agreed to all applicable contracts and conditions prior to delivery
• Provide an exciting "new car" experience with superior customer service, consistent with that of a dealership, ensuring that the Client employee or eligible driver is made aware of the vehicle's features and options
• Track and document any delivery delays, **escalate** to Management as necessary, and offer process improvement suggestions to avoid future similar delays
• Assist Client employees as required with the rescheduling of delivery appointments, primarily in the Penske and Client software platforms
• Assist others to ensure new vehicle registration and plating is completed prior to the pickup appointment
• Prior to the appointment, perform a visual "quality check" of the vehicle to ensure vehicle cleanliness, removal of any shipping materials, the vehicle is properly plated, and necessary documentation is with the vehicle

Customer Service / Communications:

• Provide excellent customer service for the Client employees, dealerships, or other parties via email, chat, and phone
• Ensure questions are addressed quickly and accurately, or transferred to the appropriate party to answer
• Other duties as assigned by Leadership

Qualifications

• High School diploma or GED required, Associates or Bachelors degree preferred
• Excellent customer service skills; strong verbal and written communication
• Must be a high energy individual with a strong work ethic and desire to succeed
• Strong analytical and computer skills
• Must be able to multi-task while ensuring follow up and execution of required tasks
• High degree of organization and ability to work effectively in a fast-paced environment
• Ability to navigate challenging business environments while quickly assimilating to diverse client, and management team
• Able to lift up to 50 lbs.
• 401(k) with an employer match program.
• Paid time off (PTO).
• Short-term and long-term disability. Performance-based bonus incentive program.