New Car Delivery & Customer Experience Coordinator

Penske-Vehicle-Services; Plano (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off (PTO)

Short-term and long-term disability

Performance-based bonus incentive

Job summary

Penske Vehicle Services in Plano, TX is seeking a Plano Lease Deliveries Coordinator to ensure a customer-service-focused delivery of new company vehicles for Toyota employees and Departments at the Plano headquarters.

You will work closely with Toyota staff and executives to schedule pickups, demonstrate features, assist with lease signing, and help with vehicle personal configuration and registrations.

Qualifications

• High School diploma or GED required; associate or bachelor’s degree preferred.
• Excellent customer service skills with strong verbal and written communication.
• High energy, strong work ethic, and desire to succeed.
• Strong analytical and computer skills; ability to multi-task.
• Organized and effective in a fast-paced environment.
• Ability to lift up to 50 lbs. and handle delivery-related tasks.
• 401(k) with employer match, PTO, disability and bonus programs.

Responsibilities

• Deliver company vehicles to Toyota employees and departments at the Plano HQ with a dealership-like experience.
• Coordinate pre-delivery communications, sign contracts, and ensure electronic signatures.
• Assist with registrations, plating, and required documentation for deliveries.
• Schedule pickups, track delays, escalate to management when needed, and propose improvements.
• Support delivery coordination for non-headquarters locations as needed.
• Provide excellent customer service via email, chat, and phone.

Skills

Customer service

Verbal and written communication

Multi-tasking

Analytical and computer skills

Fast-paced environment adaptation

Education

High School diploma or GED

Associates or Bachelors degree

Job description

Penske Vehicle Services in Plano, TX is seeking a Plano Lease Deliveries Coordinator to ensure a customer-service-focused delivery of new company vehicles for Toyota employees and Departments at the Plano headquarters.

You will work closely with Toyota staff and executives to schedule pickups, demonstrate features, assist with lease signing, and help with vehicle personal configuration and registrations.