Rental Coordinator

Star Equipment Ltd; Iowa (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary based on experience

Monday-Friday daytime hours

Paid vacation

401(k) with a company match up to 100%

Health insurance plans

Dental insurance

Disability insurance

Training and career advancement

Tuition assistance

Uniforms provided

Safety-first culture

Family-owned company

Job summary

Star Equipment in Des Moines, IA is seeking a Rental Coordinator to ensure an exceptional customer experience while keeping rental operations efficient. This role blends customer service, equipment coordination, team leadership, and problem-solving in a fast-paced environment.

You will schedule deliveries, coordinate repairs, monitor equipment availability, train and support a local team, and help maintain a clean, professional rental office and yard.

Qualifications

• Takes initiative and works independently while contributing to a team.
• Has excellent customer service and communication skills, both in person and over the phone.
• Is organized, dependable, and able to manage multiple priorities.
• Has experience with construction equipment or a strong understanding of equipment operation and capabilities.
• Can lead by example, motivate others, and work effectively with coworkers across departments.
• Is comfortable using computers and business software to manage schedules, records, and customer information.
• Presents a professional appearance and represents the company in a positive manner.
• Is willing to assist wherever needed, including equipment deliveries and minor repairs

Responsibilities

• Provide exceptional customer service by answering rental inquiries in person and over the phone. Help customers identify the right equipment for their needs and confidently recommend rental solutions.
• Coordinate the day-to-day operations of the rental department, including scheduling equipment deliveries, pickups, repairs, and maintaining accurate records and computer documentation.
• Monitor equipment availability and condition. Schedule preventive maintenance, coordinate repairs with the service department, perform minor in-house repairs when appropriate, and ensure equipment is clean, safe, and ready for rental.
• Assist with or coordinate daily equipment deliveries and pickups to ensure customers receive equipment on time.
• Check equipment in and out, review operating and safety instructions with customers, and professionally address any damage or maintenance concerns.
• Perform minor equipment repairs and assist with deliveries as needed.
• Continuously expand your knowledge of our equipment, industry best practices, and customer applications to better serve our customers.
• Work closely with the sales team to prepare new equipment, support demonstrations, and ensure a seamless customer experience.
• Maintain a clean, organized, and professional rental office, shop, and yard.

Skills

Customer service

Communication skills

Organization

Equipment knowledge

Leadership

Computer skills

Professional appearance

Team player

Multi-tasking

Job description

Star Equipment, LTD

Des Moines, IA

Rental Coordinator

Looking for better hours, competitive pay, outstanding benefits, and a company that truly values employees?

Star Equipment is a third-generation, family-owned Iowa company that has proudly served Iowa's contractors and farmers for more than 55 years. With 4 locations and over 80 employees, we've built our reputation on quality equipment, exceptional service, and long-term relationships with both customers and employees.

As a Rental Coordinator, you will play a key role in delivering an outstanding customer experience while ensuring our rental operations run efficiently. This position combines customer service, equipment coordination, team leadership, and problem-solving. We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping operations organized and running smoothly.

Why Employees Choose Star Equipment

• Competitive salary based on experience and skill
• Monday-Friday daytime hours
• Paid vacation
• 401(k) with a company match up to 100% of the first 4%
• Three health and accident insurance plans to choose from
• Dental insurance
• Short-term and long-term disability coverage
• Paid manufacturer and on-the-job training
• Career advancement opportunities
• Tuition assistance and support for continuing education
• Tool assistance program for qualified entry-level technicians
• Uniforms provided
• Safety-first culture where employee well-being is our top priority
• Family-owned company with long-term stability

What You'll Do

Provide exceptional customer service by answering rental inquiries in person and over the phone. Help customers identify the right equipment for their needs and confidently recommend rental solutions.

Coordinate the day-to-day operations of the rental department, including scheduling equipment deliveries, pickups, repairs, and maintaining accurate records and computer documentation.

Monitor equipment availability and condition. Schedule preventive maintenance, coordinate repairs with the service department, perform minor in-house repairs when appropriate, and ensure equipment is clean, safe, and ready for rental.

Assist with or coordinate daily equipment deliveries and pickups to ensure customers receive equipment on time.

Check equipment in and out, review operating and safety instructions with customers, and professionally address any damage or maintenance concerns.

Perform minor equipment repairs and assist with deliveries as needed.

Continuously expand your knowledge of our equipment, industry best practices, and customer applications to better serve our customers.

Work closely with the sales team to prepare new equipment, support demonstrations, and ensure a seamless customer experience.

Maintain a clean, organized, and professional rental office, shop, and yard.

Qualifications

• Takes initiative and works independently while contributing to a team environment.
• Has excellent customer service and communication skills, both in person and over the phone.
• Is organized, dependable, and able to manage multiple priorities.
• Has experience with construction equipment or a strong understanding of equipment operation and capabilities.
• Can lead by example, motivate others, and work effectively with coworkers across departments.
• Is comfortable using computers and business software to manage schedules, records, and customer information.
• Presents a professional appearance and represents the company in a positive manner.
• Is willing to assist wherever needed, including equipment deliveries and minor repairs

About Star Equipment

Star Equipment serves Iowa from locations in Des Moines, Ames, Cedar Rapids, and Waterloo. For more than 55 years, we've helped Iowa contractors and farmers succeed by providing quality equipment, knowledgeable support, and dependable service. We believe our success starts with our people, which is why we invest in training, professional development, competitive compensation, and a workplace where safety, respect, and teamwork come first.

Build Your Future With Star Equipment

If you're looking for steady work, better work-life balance, paid training, excellent benefits, career growth, and a safety-focused company that values your skills,