Learning Technology Analyst

Pollo Campero; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Pollo Campero is seeking a Learning Technology Analyst to own the Absorb LMS ecosystem, optimize learning tech, and deliver analytics-driven insights across the organization. You will administer LMS configurations, develop dashboards, and partner with IT to ensure data integrity and learner experience.

Proficiency with AI tools like Claude.ai and Microsoft Copilot will enhance reporting. This role emphasizes cross-functional collaboration in a multi-unit environment and requires strong

Qualifications

• 2-4 years of experience administering learning technologies and LMS platforms (Absorb preferred).
• Experience developing learning analytics and reporting in multi-unit environments.
• Experience with eLearning authoring tools and standards (SCORM/xAPI).
• Proficient in Excel and Microsoft 365.
• Bilingual English/Spanish required, strong written skills.

Responsibilities

• Administer the LMS, manage configuration, access, certifications and catalogs.
• Maintain data integrity, reporting accuracy and compliance records.
• Develop dashboards and scorecards; translate data into insights for leaders.
• Collaborate with IT and vendors; troubleshoot LMS issues.
• Publish and validate SCORM/xAPI content; QA content.
• Optimize LMS navigation and learner communications.
• Create user guides and training materials for learners.
• Leverage AI tools to enhance reporting and insights.

Skills

Absorb LMS administration

Learning analytics

Dashboard development

Data visualization

Bilingual English/Spanish

Technical troubleshooting

Communication skills

Education

Bachelor's degree in Business Administration, Information & Systems, Human Resources, or related field

Tools

Absorb LMS

Articulate Rise 360

Articulate 350 suite

Captivate

Camtasia

Job description

The Learning Technology Analyst serves as the primary owner and administrator of the organization's learning technology ecosystem. This role is responsible for the administration, optimization, and support of the Absorb Learning Management System (LMS), digital learning technologies, learning analytics, reporting, and business intelligence solutions.

The Learning Technology Analyst ensures a seamless learner experience, maintains the integrity and effectiveness of learning systems, develops actionable dashboards and reports, and provides technical expertise for digital learning solutions. This role combines system administration, data analytics, learner experience design, technical troubleshooting, and AI-enabled insights to support organizational learning and performance objectives.

The position includes but is not limited to the key responsibilities below:

• Serve as the primary administrator and subject matter expert for the LMS platform.
• Manage system configuration, user access, permissions, learning paths, certifications, and course catalogs.
• Maintain data integrity, reporting accuracy, and compliance records.
• Oversee LMS enhancements, testing, updates, and vendor support.
• Support system integrations and technology-related initiatives.
• Monitor platform performance and identify opportunities for optimization.
• Publish, test, deploy, and maintain digital learning content created in Articulate Rise 360 and other learning design platforms.
• Conduct quality assurance and validation of SCORM/xAPI content.
• Optimize LMS navigation, learner communications, catalogs, and learning pathways to improve engagement and usability.
• Create user guides, support resources, and training materials for learners and stakeholders.
• Develop, maintain, and automate dashboards, reports, and scorecards.
• Analyze learning data to identify trends, risks, opportunities, and business insights.
• Monitor key metrics including training completion, compliance, engagement, certifications, and learning effectiveness.
• Translate complex data into actionable recommendations for leaders and stakeholders.
• Leverage AI tools such as Claude.ai and Microsoft Copilot to enhance reporting, analysis, and insight generation.

Technical Support, Troubleshooting & Continuous Improvement

• Serve as the primary point of contact for learning technology issues.
• Troubleshoot LMS functionality, learner access, course tracking, SCORM/xAPI reporting, and device compatibility issues.
• Partner with IT, vendors, and business stakeholders to resolve system and content challenges.
• Maintain documentation, standards, and best practices for learning technologies.
• Evaluate emerging technologies and recommend improvements that enhance the learner experience, operational efficiency, and business impact.

Requirements:

• Bachelor's degree in Business Administration, Information & Systems, Human Resources, or related field preferred.
• 2-4 years of experience administering learning technologies, managing LMS platforms (preferably Absorb LMS), and developing learning analytics and reporting solutions in multi-unit restaurant, hospitality, retail, or operational environments.
• Experience working with eLearning authoring tools (Articulate 350 suite, Captivate, Camtasia).
• Knowledge of SCORM, xAPI, and learning technologies.
• Experience creating dashboards, reports, and data visualizations.
• Technical savviness, with proficiency with intermediate Excel and standard Microsoft Office 365 tools.
• Experience with Claude.ai, Microsoft Copilot, or other AI tools.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication skills, attention to detail and ability to work independently with minimal supervision.
• Bilingual English/Spanish required. Proficient in English & Spanish grammar, spelling, punctuation, and other written skills.
• Preferred Knowledge of APIs, SSO, and LMS integrations.