Learning Technologist, Associate

Georgia State University; Georgia; On-site; USD 48,000 - 57,000; Full time

Benefits offered by this job

Professional development

Mentorship

Growth in academic setting

Job summary

Georgia State University’s Learning Innovations unit seeks a Learning Technologist, Associate to support technology-enabled teaching and learning across modalities. You will handle helpdesk tickets, provide one-on-one instructor support, and test new learning technologies.

Ideal candidate holds a Bachelor’s degree in instructional technology or related field with 1+ year in educational tech, and will deliver webinars/workshops while staying current with trends in the field.

Qualifications

• Bachelor's degree and one year of related experience.
• Experience with learning technologies and instructional design.
• Strong oral and written communication skills.
• Experience providing technical support in education.
• Familiarity with LMS and web conferencing tools.

Responsibilities

• Respond to tickets and help requests from students and instructors.
• Provide daily support to enhance technology-enabled teaching and learning.
• One-on-one support to instructors on technological and pedagogical practices.
• Test new technology implementations and review materials.
• Assist with documentation and professional development efforts.

Skills

Ticketing systems

Helpdesk support

Communication skills

Pedagogical tech savvy

Problem solving

Collaboration

Presentation/training

Documentation

Education

Bachelor's degree in Instructional Technology or related field

Tools

Brightspace

Canvas

Kaltura

Zoom

Microsoft Teams

Turnitin

Ally/WCAG accessibility tools

Respondus

ServiceNow/Jira/Zendesk

HTML/CSS basics

Job description

Learning Technologist, Associate - 26001077

Description

Learning Technologist, Associate

Learning Innovations

Georgia State Perimeter College, Dunwoody Campus

The Learning Technologist, Associate provides administrative, technical, and instructional support to enhance technology-integrated teaching and learning via all modalities of instruction. The position primarily provides direct support to instructors and students through one-on-one appointments and response to helpdesk tickets. The Learning Technologist, Associate assists with testing new learning technologies, reviewing training materials, and delivering professional training via webinars, workshops, or conferences.

The Learning Technologist, Associate is expected to stay abreast of trends in learning technologies.

On an as-needed basis, the Learning Technologist, Associate, may represent the Learning Technology area on various committees, councils and working groups.

WHAT MAKES Learning InnovationsA GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunity and mentorship

• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Basic job duties for this position include, but are not limited to:

• Respond to tickets and help requests from students and instructors in a timely manner.

• Provide daily support to enhance technology-enabled teaching and learning.

• Provide one-on-one support to instructors on technological and pedagogical practices related to learning technologies.

• Employ problem solving skills to research solutions to tickets and help requests.

• Review support materials for learning technologies for students and instructors.

• Assist with testing new technology implementations.

• Assist with documentation of learning technologies.

• Provide feedback on the design and delivery of professional development and training opportunities that support teaching and learning.

• Research and recommend new technologies and strategies.

• Attend and present at professional conferences, webinars, and workshops.

Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Qualifications

Minimum Hiring Qualifications:

• Bachelor's degree and one year of related experience, or a combination of education and related experience.

Preferred Hiring Qualifications:

• Bachelor’s degree from an accredited university in Instructional Technology, Computer Science, Instructional Design or related field.
• Minimum of 1 year experience providing technical support
• Outstanding oral and written communication skills.
• Superior interpersonal skills
• Superior technical aptitude and ability to adapt quickly to changes in technology
• Ability to troubleshoot basic technical issues and follow systematic problem-solving approaches
• Proficiency with common office software (Microsoft Office, Google Workspace, or similar)
• Familiarity with the tools and systems commonly used by learning technologists
• Learning management systems (Brightspace, Canvas, etc.)
• Media hosting systems (Kaltura)
• Web conferencing systems (Zoom, Microsoft Teams, etc)
• Digital courseware
• Adobe Creative Cloud
• Minimum of 2 years' experience providing technical support in an educational setting
• Experience using and supporting the tools and systems commonly used by learning technologists
• Learning management systems (Brightspace, Canvas, etc.)
• Media hosting systems (Kaltura)
• Web conferencing systems (Zoom, Microsoft Teams, etc)
• Digital courseware
• Adobe Creative Cloud
• Plagiarism detection tools (Turnitin)
• Accessibility tools and standards (Ally, WCAG, ADA compliance)
• Proctoring software (Respondus)
• Superior technical aptitude and ability to adapt quickly to changes in technology
• Experience with ticketing systems (ServiceNow, Zendesk, Jira or similar)
• Basic HTML/CSS knowledge or experience with course design

College/Business Unit

Provost & VP Academic Affairs

Department : Learning Innovations

Shift : 8:30am-5:15pm

Salary : $47,500 - $56,900

FLSA Status : Non-Exempt

Job Type : Full Time (Benefits Eligible)

Closing Date

Closing Date : 09/01/26, 3:59:00 AM

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.